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Updated: Sep 19, 2026
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Avaya 3303 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Proactive Contact Implementation and Maintenance Exam |
| Exam Number: | 3303 |
| Certificate Validity Period: | 2 years |
| Related Certifications: | ACIS Avaya Proactive Contact ASPS Avaya Proactive Contact |
| Real Exam Qty: | 75–82 |
| Exam Format: | Multiple Choice, Single/Multiple Select |
| Exam Price: | $125–$150 USD |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Recommended Training: | Official Avaya Proactive Contact Documentation ATA00781VEN Avaya Proactive Contact 5.0 Implementation & Configuration |
| Exam Registration: | Pearson VUE Avaya Learning |
| Sample Questions: | Avaya 3303 Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctored |
| Pre Condition: | Recommended: 1–2 years hands-on experience with Avaya Proactive Contact; no mandatory prerequisites, but ACIS-level knowledge is advised |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3303 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 25% | - Routine Maintenance
|
| Administration & Configuration | 30% | - Agent & Supervisor Setup
|
| Operation & Monitoring | 20% | - Reports & Analytics
|
| System Architecture & Installation | 25% | - Proactive Contact Components
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
What manages users on an Avaya Proactive Contact (APC. pod configuration?
- A. High Availability LDAP
- B. Active Directory
- C. Enterprise Lightweight Directory Access Protocol (LDAP)
- D. Linux Shadow files
Correct Answer: A 🗳️
A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)
- A. Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
- B. Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
- C. Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
- D. Check the account log to seeifthe user remembered to run the record selection for the linked job.
- E. Check the account log to see if a supervisor stopped the original job manually.
Correct Answer: A,B,C 🗳️
What are the correct Job control functions available in Avaya Proactive Contact Monitor application?
- A. Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
- B. Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
- C. Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
- D. Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.
Correct Answer: D 🗳️
What does Native Voice and Data Transfer do?
- A. Transfer voice and data from an outbound or blend Job to a blend or inbound job.
- B. Allow a Supervised Transfer to a Supervisor's phone.
- C. Allow a Blind Transfer to a Supervisor's phone.
- D. Transfer voice and data from an outbound job to an outbound job.
Correct Answer: A 🗳️
Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)
- A. Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
- B. Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.
- C. Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
- D. Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
- E. Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.
Correct Answer: A,B,D 🗳️
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