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Updated: May 31, 2026
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1. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?
A) ACCCM Supervisor, Administrator and users
B) Dial Plan Range
C) Active Directory Logins
D) ACCCM Location(s), CM and the Organization Chart
2. A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?
A) Assign the user a role and then customize the role for that user only in the permissionstab.
B) Create a custom role and assign the user to the role.
C) Assign multiple roles to the user to customize permissions.
D) The administrator must assign the user with the correct group. Permissions areassignedat the group level only.
3. A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?
A) Enable UDFthe system parameterlevel.
B) Check Export to External Systems on the user's profiles.
C) Check Export to External Systems at the system parameter level.
D) Enable UDFon eachuser'sprofile.
4. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?
A) Workforce Optimization (WFO)
B) Recorder
C) Voice Portal
D) One-X
5. A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?
A) in the file NAV360_ProvisioningService.exe.config
B) in the ACCCM CFG tab under CM
C) in the ACCCMLocation tab under CM
D) in the cm Port SYS Params tab of the CFG tab
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
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