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Updated: Sep 15, 2026
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Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Exam Price: | Approx. $125 - $150 USD |
| Related Certifications: | Avaya Aura Communication Manager Avaya Call Management System (CMS) |
| Real Exam Qty: | 55 - 65 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Duration: | 90 minutes |
| Passing Score: | Not publicly disclosed by Avaya |
| Recommended Training: | Avaya Official Training |
| Exam Registration: | Pearson VUE Registration Avaya Certification Portal |
| Sample Questions: | Avaya 6201-1 Sample Questions |
| Exam Way: | Proctored: Onsite at Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya Aura CM and CMS is strongly recommended |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting and Performance Management | 20% | - Real-time and historical reporting - Agent, split, and service level metrics - Data verification and validation |
| Topic 2: Avaya Call Management System (CMS) Fundamentals | 20% | - Installation and configuration - CMS architecture and components - System administration and data collection |
| Topic 3: Call Routing and Vectoring | 20% | - Vector programming and VDN configuration - Skill levels and routing strategies - Call treatment and queuing logic |
| Topic 4: Maintenance and Troubleshooting | 15% | - Common implementation issues and fixes - Diagnostic tools and log analysis - Backup, restore, and system health |
| Topic 5: Avaya Aura Communication Manager | 25% | - ACD and EAS configuration - Integration with CMS - Platform architecture and licensing |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
- A. Predicted Waft Time
- B. Percent Allocation Distribution
- C. Dynamic Queue Position
- D. Service Objective
Correct Answer: D 🗳️
In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
- A. Agent Login ID farm
- B. VDN farm
- C. Vector farm
- D. Hunt Group farm
Correct Answer: B 🗳️
CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
- A. Log in as root and execute the password command for that user.
- B. Perform a manual login from CMS Supervisor and execute the passwd command for that user.
- C. Write permission to the System Setup feature and write permission to UNIX.
- D. Log in as a CMS administrative user and execute the paaswd command for that user.
Correct Answer: A 🗳️
A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
- A. Both the reporting adjunct the switch and the switch release in the CMS need to be updated
- B. It is not necessary far either the reporting adjunct or the switch release to change.
- C. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
- D. Only the switch release in the CMS needs to be changed to CM6.
Correct Answer: A 🗳️
A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
- A. cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
- B. All changes are made in the CM using the change cam proc screen
- C. emssve change authorizations; make needed changes to authorization
- D. cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
Correct Answer: A 🗳️
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