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Updated: Aug 01, 2026
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Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Exam Price: | Approx. $125 - $150 USD |
| Related Certifications: | Avaya Aura Communication Manager Avaya Call Management System (CMS) |
| Real Exam Qty: | 55 - 65 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Duration: | 90 minutes |
| Passing Score: | Not publicly disclosed by Avaya |
| Recommended Training: | Avaya Official Training |
| Exam Registration: | Pearson VUE Registration Avaya Certification Portal |
| Sample Questions: | Avaya 6201-1 Sample Questions |
| Exam Way: | Proctored: Onsite at Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya Aura CM and CMS is strongly recommended |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Routing and Vectoring | 20% | - Vector programming and VDN configuration - Skill levels and routing strategies - Call treatment and queuing logic |
| Topic 2: Avaya Call Management System (CMS) Fundamentals | 20% | - Installation and configuration - CMS architecture and components - System administration and data collection |
| Topic 3: Maintenance and Troubleshooting | 15% | - Common implementation issues and fixes - Diagnostic tools and log analysis - Backup, restore, and system health |
| Topic 4: Reporting and Performance Management | 20% | - Real-time and historical reporting - Agent, split, and service level metrics - Data verification and validation |
| Topic 5: Avaya Aura Communication Manager | 25% | - ACD and EAS configuration - Integration with CMS - Platform architecture and licensing |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
A) Predicted Waft Time
B) Percent Allocation Distribution
C) Dynamic Queue Position
D) Service Objective
2. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
A) Agent Login ID farm
B) VDN farm
C) Vector farm
D) Hunt Group farm
3. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
A) Log in as root and execute the password command for that user.
B) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
C) Write permission to the System Setup feature and write permission to UNIX.
D) Log in as a CMS administrative user and execute the paaswd command for that user.
4. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
B) It is not necessary far either the reporting adjunct or the switch release to change.
C) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
D) Only the switch release in the CMS needs to be changed to CM6.
5. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
A) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
B) All changes are made in the CM using the change cam proc screen
C) emssve change authorizations; make needed changes to authorization
D) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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