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Updated: Jul 23, 2026
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Avaya 3000.3 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000-3 |
| Exam Format: | Multiple Choice, Multiple Response |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Real Exam Qty: | 59 |
| Certificate Validity Period: | Exam retired (retired on June 23, 2012) |
| Sample Questions: | Avaya 3000.3 Sample Questions |
| Exam Way: | Historically delivered through Pearson VUE authorized testing centers; this exam has been retired. |
| Pre Condition: | No mandatory prerequisite exam; intended for candidates with knowledge and experience in Avaya IP Office SME communications solutions. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Implementation and Configuration | - System deployment
|
| Topic 2: Call Routing and Networking | - Multi-site networking
|
| Topic 3: Solution Design | - SME communications solution architecture
|
| Topic 4: IP Office Hardware and Components | - Platform hardware selection
|
| Topic 5: Infrastructure Data Gathering | - Customer productivity requirements
|
| Topic 6: Telephony and Messaging Applications | - Communication applications
|
| Topic 7: Maintenance and Troubleshooting | - Operational support
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)
A) Web session to the IP Office address
B) System Status Application
C) SSH session to the IP Office address
D) Telnet session to the IP Office
2. Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?
A) SET PHNIC 011
B) SET LIC 1
C) SET SMBLIC 1
D) SET AUTH 0
3. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?
A) A Standard 19" Rack
B) An IP400 Rack Mounting Kit
C) Yellow 2 meter interconnect cables
D) An Uninterruptable Power Supply
4. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
A) Historical Reporting Application
B) Advanced Summary Reporter
C) Call Detail Reporter
D) System Status Application
5. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A) one-X Portal
B) VoiceMail Pro Clint
C) one-X Portal for IP Office
D) IP Office Manager
E) Avaya telephones
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D,E |
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