Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, provide the correct settings in Supervisor Views.
B) Yes, but a supervisor has to install the CCV software.
C) No, this feature only works using the Compact Contact Center.
D) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
E) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.

2. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?

A) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
B) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
C) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
D) IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module

3. A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?

A) Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
B) Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.
C) Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
D) Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.

4. Which VoiceMail Pro to email service type is configured from the Voicemail Client under Preferences and General?

A) UMS Web
B) MAPI
C) SNMP
D) IMAP

5. Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)

A) Run a modify to the one-X Portal setup and add the second IP Office.
B) Add the required licenses to the second IP Office.
C) Add the IP address using one-X Portal CSTA and DSML links.
D) Add a LDAP entry using IP Office Manager to the primary IP Office.
E) Restart the one-X Portal service.

Solutions: