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Last Updated: Sep 17, 2026
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HP HP2-B120 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Selling HP EMEA cMPS |
| Exam Number: | HP2-B120 |
| Related Certifications: | HP Sales Certified |
| Available Languages: | English |
| Exam Price: | Approx. $80 - $100 USD |
| Certificate Validity Period: | Typically 2-3 years |
| Exam Format: | Web-based Proctored, Multiple Choice |
| Exam Duration: | 70 minutes |
| Passing Score: | 70% |
| Real Exam Qty: | 50 |
| Recommended Training: | HP Channel MPS Program Training The Value of the HP Printing System (00945422) |
| Exam Registration: | Pearson VUE HP Registration HPE Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored via Pearson VUE: Online or Onsite at authorized test centers |
| Pre Condition: | Active HP Partner status recommended; no mandatory prerequisite exam |
| Official Syllabus URL: | https://certification-learning.hpe.com/ |
HP HP2-B120 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Channel MPS Program and cMPS Discounts | 32% | - Discount structures and margins - Contract terms and conditions - cMPS program rules and eligibility |
| Topic 2: Partner Status, Contractual Cartridges and Contract Upload | 11% | - Contractual cartridge definition and usage - ICPP contract upload process - Partner qualification and status |
| Topic 3: Cost Per Page and HP cMPS Pricing Tool | 12% | - Using the official cMPS pricing tool - Cost per page calculation models - Base + Click and Level Pay models |
| Topic 4: Audit and Control | 4% | - Reporting and control procedures - Contract compliance and auditing |
| Topic 5: Market Dynamics and HP Channel/Partner MPS Offering | 12% | - Positioning cMPS vs other MPS models - HP channel partner program structure - EMEA MPS market overview |
| Topic 6: The Value of the Printing System | 29% | - Value proposition and customer benefits - HP printing system architecture - Selling and presenting the solution |
HP Selling HP EMEA cMPS Essentials: What Candidates Ask
- Audit and Control (4%)
- Partner Status, Contractual Cartridges and Contract Upload (11%)
- The Value of the Printing System (29%)
HP Selling HP EMEA cMPS Sample Questions:
Under which conditions does HP Support Channel Managed Print Services install base deals?
- A. An HP customer agrees to replace the existing install based with new HP printers until the end of the contract
- B. There are no restrictions on the minimum percentage of new hardware in a contract.
- C. An HP partner agrees to report supplies shipment data bi-monthly to the HP Smart Portal.
- D. All new contracts must include at least 50% new hardware.
Correct Answer: C 🗳️
Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).
What are obligations of the partner that participates in the HP Channel Managed Print Services program? (Select three.)
- A. Use HP Original Supplies.
- B. Only use Commercial MFP Product Portfolio.
- C. Provide onsite service engineers for the customer.
- D. Offer a break-fix service.
- E. Offer assessmentservices
- F. Report contract and supplies activity monthly via HP ICPP portal
Correct Answer: C,D,E 🗳️
What happens to a partner that leaves the cMPS Partner program?
- A. They will become HP partner Managed Print Service Partner (HPpMPS)
- B. They have all existing contracts in the program managed by HP directly.
- C. They will become a cMPS Maintenance Partner with continued access to discount (SCRP) for existing contracts only
- D. The partner can continue to use the cMPS program for discounts for new contracts for a period of 12 months after leaving the program.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).
Which statement is true about a "cost per page" click pricing model?
- A. The fixed costs in the contract are included in the base, and the variable costs are included in the click.
- B. Tracking of pages printed is not important.
- C. The customer pays a fixed amount per month regardless of the pages printed.
- D. HP recommends not agreeing to a minimum number of pages per month
Correct Answer: D 🗳️
Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).
Which option best describes the payment options of a Channel Managed Print Services contract?
- A. Always "all-in" click
- B. Always "level pay"
- C. Always "base plus click"
- D. Whatever the partner defines within the cMPS terms and conditions
Correct Answer: B 🗳️
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