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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Sales and Customer Engagement Skills- Competitive positioning
  • 1. Differentiating HP BSM solutions
    • 2. Handling objections in enterprise sales
      - Consultative selling methodology
      • 1. Value-based selling techniques
        • 2. Discovery of business requirements
          HP Business Service Management Solutions Overview- HP Business Service Management (BSM) value proposition
          • 1. IT service monitoring concepts
            • 2. Business-aligned IT management
              - HP BSM solution positioning and sales approach
              • 1. Solution mapping to business outcomes
                • 2. Customer pain points identification
                  HP Software and IT Management Portfolio- HP IT Service Management solutions
                  • 1. Incident and performance management
                    • 2. Service monitoring and analytics
                      - Integration with enterprise IT environments
                      • 1. Hybrid IT environments
                        • 2. Cloud and on-prem integration concepts

                          HP Selling HP Business Service Management Solutions Sample Questions:

                          1. What are IT market drivers for customers seeking a solution for Application Performance Management? (Select three.)

                          A) distributed applications
                          B) cloud/virtualization/mobility
                          C) reduced IT budgets
                          D) multiple network monitors
                          E) storage availability
                          F) log operation analytics


                          2. What is the key component supporting the HP Operations Bridge solution that is not a standalone product?

                          A) Real User Monitor
                          B) Run Time Service Model
                          C) Operations Manager Dashboard
                          D) Service Health Reporter


                          3. With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?

                          A) director of service management
                          B) director of mobile applications
                          C) director of application quality
                          D) director of security


                          4. Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

                          A) triage process improvements
                          B) service ticket automation
                          C) consolidating operations monitoring into a "single pane of glass"
                          D) enhancing the ability of IT to support business operations
                          E) performing real-time modeling of the IT infrastructure
                          F) aligning the activities of IT with the strategic goals of the business


                          5. Which HP Operations Bridge opportunity addresses an "over-expenditure on support resources and multi-vendor tools" pain point?

                          A) an inability to manage data storage/optimization
                          B) an inability to perform mobile application monitoring
                          C) a requirement to release applications into production more rapidly
                          D) a requirement to reduce OpEx costs


                          Solutions:

                          Question # 1
                          Answer: A,B,D
                          Question # 2
                          Answer: B
                          Question # 3
                          Answer: A
                          Question # 4
                          Answer: C,E,F
                          Question # 5
                          Answer: C

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