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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which process contains the Business, Service and Component sub-processes?

A) Capacity Management
B) Service Level Management
C) Financial Management
D) Incident Management

2. Event Management, Problem Management, Access Management and Request Fulfillment are part of which stage of the Service Lifecycle?

A) Service Transition
B) Continual Service Improvement
C) Service Operation
D) Service Strategy

3. Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?

A) The Known Error Database
B) The Information Management System
C) The Asset Register
D) The Service Knowledge Management System

4. Which of the following defines the level of protection in Information Security Management?

A) The Business
B) The ISO27001 Standard
C) The Service Level Manager
D) The IT Executive

5. Which of the following are included within Release and Deployment Models?
-Roles and responsibilities -Template release and deployment -Supporting systems, tools and procedures. -Handover activities and responsibilities

A) 1 and 4 only.
B) 1, 2 and 3 only.
C) 2, 3 and 4 only.
D) All of the above

Solutions: