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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. The information that is passed to Service Transition to enable them to implement a new service is called:

A) A Service Level Package
B) A Service Transition Package
C) A Service Design Package
D) A New Service Package

2. Which of the following combinations covers all the roles in Service Asset and Configuration Management?

A) Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager
B) Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator
C) Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration Analyst; CMS/tools Administrator
D) Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator; Financial Asset Manager

3. Which Service Design process makes the most use of data supplied by Demand Management?

A) Capacity Management
B) Service Level Management
C) Service Catalogue Management
D) IT Service Continuity Management

4. Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?

A) Service Transition
B) Service Design
C) Service Operation
D) Service Strategy

5. Which of the following should be available to the Service Desk?
1.Known Error Data
2.Change Schedules
3.Service Knowledge Management System
4.The output from monitoring tools

A) 1,2 and4 only
B) 2,3 and 4 only
C) 1,2 and 3 only
D) All of the above

Solutions: