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Last Updated: Sep 18, 2026
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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Topic 2: Selected ITIL Processes | 25% | - Incident Management - Release and Deployment Management - Change Management - Service Level Management - Service Asset and Configuration Management - Problem Management |
| Topic 3: ITIL Service Lifecycle | 20% | - Service Design - Service Strategy - Continual Service Improvement - Service Transition - Service Operation |
| Topic 4: Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Topic 5: Key Principles and Models | 15% | - Deming Cycle - Service Portfolio - Governance Model - Process Model |
| Topic 6: Functions and Roles | 10% | - Service Desk - IT Operations Management - Key Roles - Technical Management - Application Management |
| Topic 7: Generic Concepts and Definitions | 10% | - Service Level Agreements - Service Assets and Configuration - Key Terminology |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Die Durchführung einer Lückenanalyse ist eine Schlüsselaktivität in welchem Teil des Deming-Zyklus zur Verbesserung von Services und Service-Management-Prozessen?
- A. Tun
- B. Planen
- C. Überprüfen
- D. Act
Correct Answer: B 🗳️
Welche der folgenden Aussagen ist die BESTE Definition eines Vorfalls?
- A. Eine Statusänderung, die für die Verwaltung eines Konfigurationselements oder eines IT-Service von Bedeutung ist
- B. Eine ungeplante Unterbrechung eines IT-Dienstes oder eine Verringerung der Qualität eines IT-Dienstes
- C. Verlust der Fähigkeit, die Spezifikation einzuhalten oder die erforderliche Leistung zu erbringen
- D. Eine Warnung, dass ein Schwellenwert erreicht wurde, sich etwas geändert hat oder ein Fehler aufgetreten ist
Correct Answer: B 🗳️
Die Mitarbeiter einer IT-Abteilung sind Experten für das Management bestimmter Technologien, aber keiner von ihnen weiß, welche Dienstleistungen dem Unternehmen angeboten werden. Welches Ungleichgewicht stellt dies dar?
- A. Extremer Fokus auf Reaktionsfähigkeit
- B. Hersteller fokussiert
- C. Extreme Kostenorientierung
- D. Extremer interner Fokus
Correct Answer: D 🗳️
Welcher der folgenden Aspekte ist NICHT einer der fünf einzelnen Aspekte des Service-Designs?
- A. Die Gestaltung von Markträumen
- B. Das Design des Service-Portfolios, einschließlich des Service-Katalogs
- C. Das Design neuer oder geänderter Dienste
- D. Das Design der Technologiearchitektur und der Managementsysteme
Correct Answer: A 🗳️
"Service Management besteht aus einer Reihe spezialisierter organisatorischer Funktionen, mit denen Kunden einen Mehrwert in Form von Services erzielen können." Zu diesen speziellen organisatorischen Fähigkeiten gehören: Welche der folgenden Funktionen?
- A. Märkte und Kunden
- B. Funktionen und Prozesse
- C. Anwendungen und Infrastruktur
- D. Menschen, Produkte und Technologie
Correct Answer: B 🗳️
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