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Last Updated: Sep 18, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Product and Service Management | 17% | - Information and Technology - Holistic approach and interdependencies - Value Streams and Processes - Partners and Suppliers - Organizations and People |
| Digital Product and Service Management Concepts | 18% | - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration - Key definitions: product, service, value, outcome, cost, risk, utility, warranty |
| Product and Service Lifecycle | 17% | - Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire |
| ITIL Value System | 20% | - Service Value Chain activities - Continual improvement - Management Practices overview - Guiding Principles (7 principles and application) - Governance |
| ITIL Management Practices | 28% | - Service Management Practices
|
Which of the following is TRUE about value co-creation?
Correct Answer: D 🗳️
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An organization wants to evaluate how well the 'transition' value chain activity is performing.
Which metric would best support this evaluation?
Correct Answer: D 🗳️
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Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?
Correct Answer: A 🗳️
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What is the purpose of the 'support' activity?
Correct Answer: D 🗳️
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Which dimension is concerned with management of relationships with external organizations?
Correct Answer: B 🗳️
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