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Updated: Aug 19, 2026
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Salesforce AP-203 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Communications Cloud Accredited Professional |
| Exam Number: | AP-203 |
| Available Languages: | English |
| Exam Price: | USD 150 |
| Passing Score: | 55% |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Related Certifications: | Salesforce Accredited Professional |
| Exam Format: | Multiple choice, Scenario-based |
| Real Exam Qty: | 55 |
| Recommended Training: | Communications Cloud Accredited Professional Trailmix |
| Exam Registration: | Trailhead Academy Registration |
| Sample Questions: | Salesforce AP-203 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience with Salesforce Communications Cloud, order management, product catalog, and telecom industry processes |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/communications-cloud-accredited-professional |
Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Implementation | 16% | - Feature assessment: out-of-the-box vs custom - Solution validation and optimization - Integration and deployment best practices |
| Topic 2: Planning and Design | 60% | - Sprint planning and story prioritization - Migration strategy and data quality - Order capture, quoting and fulfillment design - Asset management and MACD flows - Design scalable product catalog and data model |
| Topic 3: Discovery | 24% | - Assess customer IT ecosystem and architecture - Define KPIs and business objectives - Analyze requirements and constraints |
Salesforce Communications Cloud Accredited Professional Sample Questions:
1. niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?
A) Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
B) Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
C) Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
D) Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
2. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.
A) History of subscription updates and traceability
B) Customer can choose their plan from all pricing books.
C) Supported by digital commerce API
D) Service Continuity
E) Migrating in/out from bundle offer
3. United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
A) Modify Order
B) Apply Promotion
C) Disconnect and New order
D) Change of Plan
4. Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
A) Offering
B) Time Plan
C) Promotions
D) Discount
5. A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
A) Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B) UX experience is the most important. Fully design and validate the UX before designing the integration step
C) Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
D) Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,D,E | Question # 3 Answer: D | Question # 4 Answer: B,C | Question # 5 Answer: A |
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