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Updated: Oct 13, 2026
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Salesforce AP-203 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Communications Cloud Accredited Professional |
| Exam Number: | AP-203 |
| Available Languages: | English |
| Exam Price: | USD 150 |
| Passing Score: | 55% |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Related Certifications: | Salesforce Accredited Professional |
| Exam Format: | Multiple choice, Scenario-based |
| Real Exam Qty: | 55 |
| Recommended Training: | Communications Cloud Accredited Professional Trailmix |
| Exam Registration: | Trailhead Academy Registration |
| Sample Questions: | Salesforce AP-203 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience with Salesforce Communications Cloud, order management, product catalog, and telecom industry processes |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/communications-cloud-accredited-professional |
Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 24% | - Assess customer IT ecosystem and architecture - Define KPIs and business objectives - Analyze requirements and constraints |
| Topic 2: Planning and Design | 60% | - Sprint planning and story prioritization - Migration strategy and data quality - Order capture, quoting and fulfillment design - Asset management and MACD flows - Design scalable product catalog and data model |
| Topic 3: Delivery and Implementation | 16% | - Feature assessment: out-of-the-box vs custom - Solution validation and optimization - Integration and deployment best practices |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Universal Connect (UC) sells several mobile devices to its customers. UC has several attributes like color, storage, and screen size that are common across mobile devices. UC is looking for recommendations around efficiently modeling them using the SFI product catalog. How should the Consultant model the product catalog to achieve UC ' s requirements?
- A. Create ' Mobile Offer Spec Type ' Object type with the base attributes as Parent Object Type and associate mobile device offers with this object type and add additional attributes.
- B. Create ' Mobile Offer Spec Type ' Object type with the common attributes and set the parent object type as ' Base Offer Spec Type ' . Then, associate mobile device offers with ' Base Offer Spec Type ' object type.
- C. Create ' Mobile Offer Spec Type ' Object type with the common attributes and set the parent object type as ' Base Offer Spec Type ' . Then, associate mobile device offers with ' Mobile Offer Spec Type ' object type.
- D. Create ' Base Offer Spec Type ' Object type with all the attributes and associate mobile device offers with this object type.
Correct Answer: C 🗳️
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Universal Containers is using Communications Cloud Order Management and just onboarded their enterprise sellers and regional champions from various regions. After adding these sellers, the volume of orders has gone up considerably and orchestration is failing because the number of Apex jobs queued is exceeding the maximum allowed. What should a Consultant suggest to mitigate the orchestration errors?
- A. Enable Platform Events processing for orchestration.
- B. Create an Apex class that splits the orders into multiple orders and submit them asynchronously.
- C. Raise a support case to increase the limit of Apex jobs.
- D. Optimize the number of orchestration auto tasks and use manual tasks.
Correct Answer: A 🗳️
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UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?
- A. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
- B. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
- C. Raise support case to retrieve a data load report to summarize the data load.
- D. Inform the business that data migration is completed and errors resolved in development
Correct Answer: A,B 🗳️
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What are the 3 keys inputs used by order management to determine the output of MACD order.
- A. Assets and inventory item records
- B. Fulfillment request and fulfillment request line records
- C. Commercial and technical product configurations
- D. Order and order item details
- E. Quote and quote line items records
Correct Answer: A,C,D 🗳️
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FibreCorp plans to transition all MACD order processing from its legacy system to Communications Cloud by the end of the year. What two considerations should be taken into account for this process to be successful?
- A. Migrate Assets and disregard Technical Inventory Items
- B. Migrate Assets and execute a NoChange MACD Order to generate Technical Inventory Items.
- C. Do not Migrate Assets and use an API call to legacy to display legacy Assets
- D. Migrate Assets in a big-bang or a phased approach
Correct Answer: B,D 🗳️
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