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Updated: Jul 28, 2026

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Salesforce AP-209 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Advanced Field Service Accredited Professional Exam
Exam Number:AP-209
Exam Format:Multiple-choice, Multiple-response, Scenario-based questions
Exam Duration:75 minutes
Real Exam Qty:46
Passing Score:73%
Certificate Validity Period:2 years
Available Languages:English, French, German, Japanese, Spanish, Portuguese
Exam Price:USD 150
Related Certifications:Salesforce Field Service Accredited Professional
Salesforce Service Cloud Consultant
Recommended Training:Salesforce Field Service Implementation Course
Advanced Field Service Capabilities
Exam Registration:Kryterion Webassessor
Salesforce Certification Portal
Sample Questions:Salesforce AP-209 Sample Questions
Exam Way:Online proctored or onsite testing center via Kryterion Webassessor
Pre Condition:Recommended: Salesforce Field Service Accredited Professional certification or equivalent experience; hands-on experience implementing and configuring Salesforce Field Service
Official Syllabus URL:https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209

Salesforce AP-209 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Optimization: This domain covers using service objectives for automated scheduling, global optimization engine capabilities, troubleshooting optimization issues, and strategies to improve scheduling quality and efficiency.
Topic 2
  • Foundation: This domain addresses modeling complex work structures like work orders, constructing maintenance plans for recurring service, and customizing the dispatcher console to improve operational efficiency.
Topic 3
  • Mobile: This domain covers offline functionality in the Field Service Mobile app, mobile customization and extension options, technician management capabilities, and communication features between dispatchers, technicians, and customers.
Topic 4
  • Resource Management: This domain focuses on managing resource availability, Service Territory Management capabilities, handling different resource types, and implementing optimal scheduling strategies for field service personnel.
Topic 5
  • Assets: This domain examines asset architecture including hierarchies and relationships, and strategies for tracking and managing customer assets throughout their lifecycle.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209

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