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Salesforce AP-203 Exam Syllabus Topics:

SectionWeightObjectives
Discovery24%- Define KPIs and business objectives
- Assess customer IT ecosystem and architecture
- Analyze requirements and constraints
Delivery and Implementation16%- Integration and deployment best practices
- Feature assessment: out-of-the-box vs custom
- Solution validation and optimization
Planning and Design60%- Asset management and MACD flows
- Order capture, quoting and fulfillment design
- Design scalable product catalog and data model
- Migration strategy and data quality
- Sprint planning and story prioritization

Salesforce Accredited Agentforce Communications Professional Sample Questions:

Question #1

Cloud Kicks uses the standard Account Type field to indicate different account tiers. Users find this confusing, so management has asked that the field be changed to read " Tier " on the page layouts. How should a Platform Administrator implement this change?

  • A. Create a global picklist value set.
  • B. Edit the Type field and change the name.
  • C. Use Rename Tabs and Labels.
  • D. Build a custom field called Tier and delete Type.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).

Question #2

A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

  • A. Attach an Omniscript ta task and handle the integration manually
  • B. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
  • C. Recommend that this step to be handled manually by having the user navigation to the fulfillment system ' s native UI logic
  • D. Use Apex to be able to send the customized payload and interpret the response
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).

Question #3

A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

  • A. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
  • B. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
  • C. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
  • D. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).

Question #4

Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC negotiates customer-specific pricing with a B2B customer, which will subsequently be used for pricing orders by this customer. Which two actions must a Consultant take to meet this requirement?

  • A. Create a new Promotion, configure Price Overrides for the customer-specific pricing, and mark it as a Frame Agreement Promotion
  • B. Create a new Offering, configure Price List Entries for the customer-specific pricing, and mark it as a Frame Agreement Offering
  • C. Create a Quote, add custom Contract Based Discounts for the customer-specific pricing, and create a Frame Agreement from the Quote
  • D. Create a Contract, add Contract Line Items for the customer-specific pricing, and mark it as a Frame Agreement Contract
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).

Question #5

A Consultant is analyzing integrations to various fulfillment systems. While the Consultant believes all of the integrations can be automated, they have identified one particular complex integration that has a formatted payload that needs to be sent out. There is a requirement for non-standard error responses to be returned to Order Management from the fulfillment system. How should the Consultant solve this use case?

  • A. Use a DataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
  • B. Use Apex to be able to send the customized payload and interpret the responses.
  • C. Attach an OmniScript to a task and handle the interaction manually.
  • D. Recommend that this step be handled manually by having the user navigate to the fulfillment system ' s native UI to avoid coding complex custom logic.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).

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