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Salesforce AP-203 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Delivery and Implementation16%- Solution validation and optimization
- Feature assessment: out-of-the-box vs custom
- Integration and deployment best practices
Topic 2: Planning and Design60%- Migration strategy and data quality
- Design scalable product catalog and data model
- Asset management and MACD flows
- Order capture, quoting and fulfillment design
- Sprint planning and story prioritization
Topic 3: Discovery24%- Assess customer IT ecosystem and architecture
- Analyze requirements and constraints
- Define KPIs and business objectives

Salesforce Accredited Agentforce Communications Professional Sample Questions:

Question #1

ABC Cloud is considering implementing Communications Cloud and Industries Order Management (OM) to integrate with its new network provisioning platform. The network provisioning system orchestrates activation with low-level network elements and transmits different milestones to different upstream systems including Communications Cloud. Industries OM should react on certain milestones and progress its order to the next stages. What should a Consultant consider when designing orchestration flows for these requirements?

  • A. Configure a Push Event for Industries OM relevant milestones. Irrelevant milestones will not trigger the orchestration plan to progress so it will not count against governor limits.
  • B. Configure a Push Event for each milestone from the network provisioning platform; this will allow a Sales representative to monitor order progress in the orchestration plan.
  • C. Advise the intermediate layer to filter out only Industries OM relevant milestones to be forwarded to Communications Cloud. Implement a Push Event for each milestone to progress the order in the orchestration flow.
  • D. Configure an integration procedure to process each milestone and change the order status according to the milestone value. Let the integration procedure change the order status, this in turn will trigger out-of- the-box implementation that progresses the orchestration plan to the next stage.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

Universal Connect (UC) offers business internet to its customers. UC has two requirements: their business internet offers must be by region to provide competitive prices in each region, and customers must be able to see pricing before adding the product to the Industries CPQ cart. What are two ways a consultant can meet the business requirements?

  • A. Create Promotions associated with Context Rules per region.
  • B. Create multiple Price List Entries associated with Context Rules per region.
  • C. Add an Attribute to define the region on the business internet offers and use the Attribute-based Pricing Matrix.
  • D. Create a Base Price List and Multiple Child Price Lists associated with Context Rules per region.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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Question #3

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

  • A. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
  • B. Accommodate the feature since otherwise business representative will not accept the iteration results.
  • C. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
  • D. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

Universal Containers (UC) is a Communications Cloud customer. They want to use the Communications Cloud CPQ solution for their residential B2C use case. Their main goal is to have a short sales process that lasts no more than three days. Since this is a B2C use case, users will buy the products directly or reach out to Agents to purchase the products for them. UC also wants to consider a flexible option for authenticated community users. What should a Consultant propose to meet UC ' s requirements?

  • A. Use the Sales Process OmniScript that includes Lead, Opportunity, Quote, Order objects and perform CPQ actions on Quote Object.
  • B. Use Out of the Box Cart on Opportunity that creates Quote and then perform CPQ actions on Order, created from Quote.
  • C. Create a Custom Buyflow (OmniScript) invoked from Account Object for Order Creation and perform CPQ actions on the Order Object.
  • D. Create a Custom Buyflow (OmniScript) invoked from Account Object for Quote creation and perform CPQ actions on Quote Object.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

Universal containers want to include Product A every time they sell the bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

  • A. Configure the cardinality Min as 1, Max 1 and default as 1
  • B. Configure the cardinality Min as 0, Max 1 and default as 1.
  • C. Add a Recommendation rule for Product A when bundle B is added
  • D. Add an Auto Add rule to include product A with bundle B
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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