Prep and try our AP-209 valid and latest training questions & answers

What should a consultant recommend to help a customer with their initiative to reduce their carbon footprint?

• A. Add the 'Maximum Travel from Home' Work Rule.
• B. Remove the 'ASAP' Service Objective.
• C. Remove the 'Match Location' Work Rule.
• D. Give 'Minimize Travel' Service Objective the highest weight.

Universal Containers broadly has two sets of service resources: Internal employees and contractors. They have the following requirements while assigning the Service Appointments to them:
1. Contractors will be working on maintenance work, but internal employees can also handle work if the contractor is unavailable. 2. Contractors to cover only a 40-mile radius around its office.
Which recommendation should a consultant make to meet their requirements?

• A. Configure a Work Rule applied only for contractors to limit their maximum travel and a new Service Objective that will attempt to prefer contractor resources
• B. Configure a Work Rule applied only for contractors to limit their maximum travel and another Work Rule that will attempt to prefer contractor resources
• C. Configure a Service Objective applied only for contractors to limit their maximum travel and another Service Objective that will attempt to prefer contractor resources
• D. Configure a Service Objective applied only for contractors to limit their maximum travel and a new Work Rule that will attempt to prefer contractor resources

A Customer is outsourcing some of the maintenance work to third-party contractors (named contractors, not capacity based). Unlike internal employees who have consistent working hours (Mon-Fri, 8 am-5 pm), contractors' working hours vary from day to day.
The internal employees' availability is set with Operating Hours, while the contractors' availability is set with Shifts on top of these Operating Hours. As a result, on days where the contractor's workday ends at 4 pm, for some reason the contractors still show up as valid candidates for a visit scheduled to end at 5 pm.
What should a consultant change to prevent such behavior?

• A. Create an 'Operating Hours' record with no time slots and assign it to the contractors through the STM (Service Territory Member) record. That will override the Territory's regular 'Operating Hours' and the contractor's availability will be derived only from Shifts
• B. Instead of using Shifts, create multiple 'Operating Hours' records and assign each record to the contractor STM (Service Territory Member) and change on a daily basis
• C. Change the current 'Operating Hours' assigned to everyone to end at 4 pm (instead of 5 pm) and set the
  4 pm till 5 pm availability using Shifts
• D. Set the contractors as a 'Capacity Based' resources and limit their working hours per day

Green Energy Solutions would like to track their vehicles' availability, so that once a Work Order is created, both a Service Resource and a vehicle need to be assigned to the work, to ensure that the resource will use an available vehicle for the job.
How would a consultant recommend implementing this requirement?

• A. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Immediately Follow'
• B. Set the vehicle as a 'Required Product'. Once a resource is assigned to the work a 'vehicle' product will be consumed via the Field Service mobile App to indicate that this vehicle is being used
• C. Set the vehicle as a 'Required Product'. Once the Work Order is created it will inherit the 'Required Product' and notify the resource that this vehicle needs to be used for the job
• D. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Same Start'

What must be populated on the 'Product Consumed' record in order to be able to track the entire life cycle of items in the inventory, including their storage, transfer, and consumption?

• A. Populate the 'Product Item Transaction' on the 'Product Consumed' record
• B. Populate the 'Location' on the 'Product Consumed' record
• C. Populate a 'Price Book Entry' on each 'Product Consumed' record, and leave the 'Product Item' field blank
• D. Populate the 'Product Items' on each 'Product Consumed' record