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Universal Containers has a requirement that during the first month of working, junior Service Resources need to be escorted by a senior experienced employee who guides them on how to complete the job.
How would a consultant implement this requirement?

• A. Use 'Multi Stage Work' - clone the Service Appointment and create a dependency of type
  'Immediately Followed'
• B. Use Crews, model the two resources as members of a Crew and one Service Appointment assigned to the Crew
• C. Use 'Multi Stage Work' - clone the Service Appointment and create a dependency of type 'Same Start'
• D. Create a Work Order and Work Order Line Item (WOLI) as a child record, each WOLI with a Service Appointment, one Service Appointment that is assigned to the junior resource and the second is assigned to the senior resource

A company wants to evaluate whether Global Optimization is giving them the desired results like reduced travel or improved resource utilization. As a result of the evaluation, the company has decided to deploy globally.
What should an admin do to provide visibility into KPI improvements for Global Optimization?

• A. Install the 'SFS Dashboard' package and use the 'SFS Service Manager' dashboard
• B. Subscribe to Analytics App
• C. Configure 'Optimization Insights' feature
• D. Get the data from the 'Dispatcher Console' for all the requests

Technicians are tasked with performing product upgrades at customer sites. During the upgrade process, a new product is installed to replace the obsolete product. For reporting purposes, the information about the obsolete and upgraded products, as well as the customer for which the upgrade is done should be tracked in Salesforce.
Which object should an admin configure to support this process?

• A. Child Asset
• B. Maintenance Asset
• C. Asset Warranty
• D. Asset Relationship

Universal Containers has many service centers across the country in which spare parts and other inventory items are stored. Every morning, technicians are required to arrive at the service center closest to their home and pick up inventory items based on their work assignments. At the end of the day, technicians travel back to the service center to return any unused or damaged parts (travel from home to the service center and from the service center back home is at the technicians' expense).
How should the admin configure the Service Territory Member address?

• A. Use the technician's home address
• B. Use the address of the service center that the technician is assigned to
• C. Use the customer's address
• D. Use the address of the first appointment of the day

Green Energy Solutions performs solar panel maintenance activities on their customers' Assets and has several customers in Narnia, a remote isolated town within the Service Territory. There is only one resource covering that territory.
The dispatcher noticed that instead of grouping all of the Narnia activities for the same day, optimization is spreading these activities across the entire week, adding maintenance activities at other locations on the way to and back from Narnia.
Although when comparing in a test environment the two schedules, the way optimization is behaving today produces lower weekly total travel than when grouping all Narnia visits to the same day, Green Energy Solutions would prefer to have the resource complete all solar panel maintenance activities at Narnia on the same day, as it will help with change management and user acceptance.
Which three different configuration changes could a consultant evaluate to drive such optimization behavior?
(Choose 3 options)

• A. Draw a polygon around Narnia and use the 'PolygonUtils' class to group Narnia based activities to be scheduled on the same day
• B. Create an 'Operating Hours' record with only one day of availability within the week, and assign it as
  'Visiting Hours' to any Work Order that is related to a Narnia based customer
• C. Set the priority for all of Narnia customers' Service Appointments to be higher than the priority of the rest of the Appointments
• D. Add another instance of the 'Minimize Travel' Service Objective to the Scheduling Policy, setting
  'Exclude Home Base Travel' to be 'True'
• E. Leverage the 'Extended Match Rule' to define Narnia based services using a Custom Object, and set time based coverage of that area for only one day within the week