C-C4H520-02 PDF Dumps Oct 05, 2022 Exam Questions – Valid C-C4H520-02 Dumps
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NEW QUESTION 47
For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note:
There are 2 correct answers to this question.
- A. Set the service call to Finished.
- B. Perform the activity checkout.
- C. Set the service call to Technically Completed.
- D. Release the assignment.
Answer: A,D
NEW QUESTION 48
Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?
- A. Customer Self-Service
- B. Service Contracts
- C. Service Maps
- D. Crowd Service
Answer: D
NEW QUESTION 49
What options does a technician have to record travel time against an activity in the SAP field service Management mobile app? Note: There are 3 correct answers to this question.
- A. From the Equipment menu after checkout
- B. From the activity menu by creating a manual entry
- C. From the Effort menu by selecting the activity object type
- D. From the activity record after the workflow steps is set to finished
- E. From the Homepage menu by creating a manual entry
Answer: B,C,E
NEW QUESTION 50
How can you create a service call in SAP Field Service management? Note: There are 3 correct answers to this question.
- A. Automatically when submitting a new service call from the Self-Service Portal
- B. Manually in the Web Application with in the master data
- C. Automatically Via the cloud connector from an SAP ERP On-premise system
- D. Automatically via the cloud connector from an SAP CRM on-premise system
- E. Manually in Web Application within Planning and dispatching
Answer: A,C,E
NEW QUESTION 51
Which of the following statements are correct? Note: There are 2 correct answers to this question.
- A. Account specific configuration is applied to all databases
- B. Company specific configuration is applied to one database
- C. Company specific configuration is applied to all databases
- D. Account specific configuration is applied to one database
Answer: A,B
NEW QUESTION 52
What can you do with a picker element in a Smartform? Note: There are 2 correct answers to this question.
- A. You can link picker and attachment elements together
- B. You can link two picker elements together
- C. You can use it to Pick PNG Files
- D. You can use it to select an object from a list
Answer: B,D
NEW QUESTION 53
The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer.
- A. Series
- B. Picker
- C. Dropdown list
- D. Attachments
Answer: A
NEW QUESTION 54
What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question.
- A. Crowd workers can accept or reject assignments within a set time frame
- B. Automatic determination of activity effort and materials consumed
- C. Crowd workers can reschedule assignments within a set time frame
- D. Configurable onboarding platform to invite partners
- E. Intelligent scheduling to determine the best qualified technician
Answer: A,D,E
NEW QUESTION 55
What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A. Ticket Routing rules
- B. Service Level Agreement
- C. Mobile-Self Service
- D. Automated Scheduling
Answer: C,D
NEW QUESTION 56
What are the some main security characteristics of the SAP Field Service management Mobile App.?
Note: There are 2 correct answers to this question.
- A. SSL-Secured communication
- B. Full Backup protection of Customer data
- C. Advanced perimeter security
- D. Oauth Token for Login free access
Answer: A,D
NEW QUESTION 57
What are the components of a trigger in a business rule? Note: There are 3 correct answers to this question.
- A. Action
- B. Conditions
- C. Execution count
- D. Event
- E. Variables
Answer: B,D,E
NEW QUESTION 58
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.
- A. Moment-sets
- B. Workflow assignments
- C. QR Codes
- D. Branding
Answer: C
NEW QUESTION 59
What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.
- A. Landing page
- B. Main and accent colors
- C. Portal background image
- D. Portal logo
- E. Menu icons
Answer: B,C,D
NEW QUESTION 60
How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.
- A. You can improve the link between back office and field.
- B. You can configure execution checkpoints.
- C. You can standardize service process flows.
- D. You can provide a predefined script for service execution.
- E. You can trigger actions based on standard system events.
Answer: B,C,E
NEW QUESTION 61
Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question.
- A. Build Query
- B. Create Reqirement
- C. Delete Object
- D. Create Object
- E. Delete Report
Answer: C,D,E
NEW QUESTION 62
When an existing template has been modified and released, what options to be given to the users?
Note: There are 2 correct answers to this question.
- A. Delete other versions
- B. Export other versions
- C. Deactivate Other versions
- D. Reactivate other versions
Answer: A,C
NEW QUESTION 63
Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question.
- A. Permissions
- B. Conditions
- C. Actions
- D. Object type
- E. Variables
Answer: B,C,E
NEW QUESTION 64
What functionality is possible when the smart formtemplate is set to translation status? Choose the correct answer.
- A. The template can be Edited
- B. The template can be exported to XML format
- C. The template can be assigned to an equipment
- D. The template can be assigned to an activity
Answer: B
NEW QUESTION 65
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on navigation icon within the Activity
- B. Click on navigation icon within the service call
- C. Click on navigation icon within the HomePage
- D. Click on navigation icon within the Equipment
Answer: A
NEW QUESTION 66
What is the purpose of a visibility condition in Smartforms? Note: There are 2 correct answers to this question.
- A. It is used to hide a Smartform from the mobile device.
- B. It is used to hide specific chapters.
- C. It is used to change Smartform mode from development to active.
- D. It is used to hide specific elements.
Answer: B,D
NEW QUESTION 67
You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment.
What is missing?
- A. The equipment is reported as Operational.
- B. The equipment does NOT have an external ID.
- C. The equipment has NO previous history.
- D. The equipment does NOT have Moment-Sets.
Answer: D
NEW QUESTION 68
What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.
- A. Create Equipment
- B. Approve Efforts
- C. Assign Technicians
- D. Update contacts
Answer: B,C
NEW QUESTION 69
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