C-C4H520-02 Dumps PDF - C-C4H520-02 Real Exam Questions Answers
Get Started: C-C4H520-02 Exam [2022] Dumps SAP PDF Questions
C-C4H520-02 Exam Certification Details:
| Duration: | 180 mins |
| Cut Score: | 61% |
| Languages: | English |
| Exam: | 80 questions |
| Sample Questions: | SAP C-C4H520-02 Exam Sample Question |
| Level: | Associate |
SAP C-C4H520-02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
NEW QUESTION 17
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By navigating to the address on the Service assignments.
- B. By Setting the relevant workflow step
- C. By opening the Service assignments.
- D. By adding a checklist
Answer: B
NEW QUESTION 18
What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.
- A. Business Partner
- B. Activity
- C. Service Contract
- D. Equipment
- E. Service Call
Answer: A,C,D
NEW QUESTION 19
You want to create a new Smartform, which fields would you define? Choose the correct answer.
- A. Name, Description, Category, Labels
- B. Description, Revision, Type, Tag
- C. Description, Category, Revision, Tag
- D. Name, Description, Revision, Type
Answer: A
NEW QUESTION 20
Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.
- A. In the SAP Field Service management Crowd Service Marketplace
- B. In the SAP Field Service management Self-Service Portal
- C. In the SAP Field Service Management Web App
- D. In the SAP Field Service management Mobile app
Answer: C
NEW QUESTION 21
What are the platforms supported for SAP Field Service mobile App? Note: There are 3 correct answers to this question.
- A. Windows Phone
- B. Blackberry
- C. Android
- D. Windows Desktop
- E. iOS
Answer: A,C,E
NEW QUESTION 22
What are the key advantages of utilizing the SAP Field Service managementSelf-Service? Note: There are
2 correct answers to this question.
- A. QR code scanning helps you to easily identify the affected Appliance
- B. Interactive Dialogue using AI chatbot allows for No touch service scenarios
- C. Online capabilities help you to capture electronic signatures
- D. Smart forms help you structure your service processes
Answer: A,B
NEW QUESTION 23
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.
- A. SAP Field service management company
- B. SAP Field Service management Account Service
- C. SAP Field Service Management Crowd Service
- D. SAP Field service management Customer Self-Service
Answer: C
NEW QUESTION 24
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.
- A. Import Queries
- B. Import Report Templates
- C. Use Pre-assembled Reports
- D. Use Pre-assembled queries
Answer: B,D
NEW QUESTION 25
Which Field is Mandatory when creating a service call on SAP Field Service Mobile App? Choose the correct answer.
- A. Business Partner
- B. Priority
- C. Contact
- D. Equipment
Answer: A
NEW QUESTION 26
As an administrator,which actions you can take on the time and material journal tab? Note: There are 3 correct answers to this question.
- A. Release
- B. Delete
- C. Review
- D. Close
- E. Approve
Answer: B,C,E
NEW QUESTION 27
Which features are available in Smartform Designer? Note: There are 3 correct answers to this question.
- A. Create Custom Elements
- B. Import translations
- C. Copy Template
- D. Design New Icons
- E. Preview Report
Answer: B,C,E
NEW QUESTION 28
Which object corresponds to service call in C4C? Choose the correct answer.
- A. Ticket
- B. Ibase
- C. Sales Order
- D. Service Request
Answer: A
NEW QUESTION 29
Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.
- A. Pie
- B. Area
- C. Line
- D. Column
- E. Scatter
Answer: A,C,D
NEW QUESTION 30
What is the first step a technician needs to take to add aSmartform with in SAP Field Service Management Mobile App. Choose the correct answer.
- A. Select whether is mandatory
- B. Select a record from the linked object
- C. Select a linked object
- D. Select a Template
Answer: B
NEW QUESTION 31
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The activity has to be assigned to the technician
- B. The service call needs to be assigned
- C. The activity needs to be in status finished
- D. The dispatcher needs to release the assignment
Answer: A,D
NEW QUESTION 32
What are the some main security characteristics of the SAP Field Service management Mobile App.?
Note: There are 2 correct answers to this question.
- A. Full Backup protection of Customer data
- B. SSL-Secured communication
- C. Oauth Token for Login free access
- D. Advanced perimeter security
Answer: B,C
NEW QUESTION 33
You are a Service planner in SAP Field Service management, How can you find a suitable technician in the Planning board? Choose the correct answer.
- A. Use a Business Rule
- B. Use a Filter
- C. Use a workflow
- D. Use a checklist
Answer: B
NEW QUESTION 34
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Item
- B. Service Contract
- C. Activity
- D. Equipment
Answer: C
NEW QUESTION 35
What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.
- A. Create Equipment
- B. Update contacts
- C. Assign Technicians
- D. Approve Efforts
Answer: C,D
NEW QUESTION 36
As an Administrator, you can maintain Settings at different levels. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.
- A. You apply Company level settings to aspecific database
- B. You apply account level settings to a specific database
- C. You apply Company level settings to all databases
- D. You apply account level settings to All databases
Answer: A,D
NEW QUESTION 37
As a technician, you want to complete multiple activities, which processes allows you to do that in SAP Field Service management Mobile App? Choose the correct answer.
- A. Save Efforts
- B. Standard Checkout
- C. Complete Smartform
- D. Group Checkout
Answer: D
NEW QUESTION 38
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