500-445 Questions Pass on Your First Attempt Dumps for CCECE Certified
500-445 Practice Test Pdf Exam Material
The Cisco 500-445 certification exam is designed to assess the knowledge and skills of IT professionals in implementing Cisco Contact Center Enterprise Chat and Email solutions. The exam is intended for those who have a good understanding of Cisco's contact center architecture and are looking to specialize in the deployment of chat and email solutions. The certification exam is challenging and requires a thorough understanding of the technology and its implementation.
NEW QUESTION # 33
How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?
- A. 24 hours
- B. 240 minutes
- C. 60 minutes
- D. 120 minutes
Answer: D
NEW QUESTION # 34
Which partition level settings are needed to configure email?
- A. Alarm service delay, Auto response time, Auto response number
- B. Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time
- C. Default SMTP server settings, Auto response time, Personalized activity assignment
- D. Default SMTP server settings, Alarm service delay, Auto response number
Answer: D
NEW QUESTION # 35
Which group must an email match to be transferred to any queue?
- A. Business hour
- B. Application path
- C. Media class
- D. Application instance
Answer: C
Explanation:
Emails are transferred to queues based on the Media Class that they match. A Media Class is a set of conditions that are used to match and route interactions to specific queues. Reference:
Cisco UCCE Administrator Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/administration/guide/CRS_AG_BK_R1064C0_00_cisco-unified-contact-center-enterprise-administration-guide_chapter_01000.html#topic_CACD2A1C2A43 Cisco UCCE System Administration Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/administration/guide/CRS_AG_BK_R1064C0_00_cisco-unified-contact-center-enterprise-system-administration-guide_chapter_01100.html
NEW QUESTION # 36
What are two required configurations when setting up user accounts and permissions? (Choose two.)
- A. All the servers except the ECE web server must use the domain account to install the software.
- B. The ECE web server can be installed in DMZ and can have a different domain account.
- C. All the servers must use the same domain account to install the software.
- D. The ECE web server can be installed in DMZ and must use the same domain account.
- E. Domain account is not mandatory to install the software. The local account with administrator privilege can be used.
Answer: B,C
Explanation:
When setting up user accounts and permissions, it is necessary to configure all the servers to use the same domain account in order to install the software. Additionally, the ECE web server can be installed in a DMZ and can have a different domain account from the rest of the servers.
Reference:
When setting up user accounts and permissions, it is important to ensure that all servers are using the same domain account to install the software. This will ensure that all servers have the same level of access and permissions, and that the installation process goes smoothly. Additionally, if the ECE web server is installed in DMZ, it can have a different domain account, which would be more secure.
You can find more information on user accounts and permissions, including best practices for setting them up, in the Avaya Aura Experience Portal Administrator Guide and Avaya Aura Contact Center Administrator Guide.
NEW QUESTION # 37
What is the limit of concurrent agents per application server?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 38
Which LDAP URL allows configuration in the properties pane under SSO configuration?
- A. Ldap://idap_server:443
- B. Ldap://idap_server:3268
- C. Ldap://idap_server:3269
- D. Ldap://idap_server:80
Answer: B
Explanation:
It is the URL used to connect to the LDAP server for authentication during the Single Sign-On (SSO) process. It is a standard URL format that specifies the protocol (ldap), the server name (idap_server) and the port number (3268) used to connect to the LDAP server.
NEW QUESTION # 39
Which activities can agents pick and pull?
- A. Agents can pick chat from other agents that belong to the different skill groups.
- B. Agents can pick emails from other agents that belong to the different skill groups.
- C. Agents can pick emails from other agents that belong to the same set of skill groups.
- D. Agents can pick chats from other agents that belong to the same set of skill groups.
Answer: B
NEW QUESTION # 40
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
- A. Business calendars
- B. Administrative script
- C. Time of day
- D. Business hours
Answer: A
Explanation:
Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.
NEW QUESTION # 41
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)
- A. Change the timezone at the department level.
- B. Delete the existing shift label before creating a new one for daylight saving time.
- C. Change the timezone at the system partition level.
- D. Change the timezone at the user group level.
- E. Adjust the start time and end time for all shifts.
Answer: C,D
Explanation:
When changes in daylight savings occur, the timezone must be changed at both the user group level and the system partition level in order to adjust the start and end times of shifts. This can be done by logging into the Cisco Unified Contact Center Enterprise (UCCE) Administration Portal and navigating to the User Group Management and System Partition Management menus [1], respectively.
Reference:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/collab12/contactc.html
1. Cisco Collaboration System 12.x Solution Reference Network ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/collab12/contactc.html
2. Change the timezone at the user group level: The timezone for all the agents under the user group level should be changed to match the new time after daylight savings. This will ensure that the agents are working according to the new time zone and that their activity is recorded correctly in the system.
3. Change the timezone at the system partition level: The timezone at the system partition level should be changed to match the new time after daylight savings. This will ensure that the system is configured according to the new time zone and that all the activity is recorded in the correct time.
NEW QUESTION # 42
What are two considerations when installing Web Servers? (Choose two.)
- A. Web server components should always be installed along with the application server.
- B. Web server is not mandatory and is optional.
- C. The web server can be installed outside the firewall.
- D. Web server components should be installed on a separate VM.
- E. The web server cannot be separated from its corresponding application servers across a firewall.
Answer: C,D
Explanation:
1. The web server can be installed outside the firewall, as long as it has access to the necessary ports to communicate with the application server and other components of the system. B. Installing web server components on a separate VM can help to improve security and performance by isolating the web server from the rest of the system.
You can refer to the following URLs for more details: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise-chat-and-email/11_5_1/installation/guide/Cisco_Enterprise_Chat_and_Email_Installation_Guide_11_5_1/Cisco_Enterprise_Chat_and_Email_Installation_Guide_11_5_1_chapter_01.html
NEW QUESTION # 43
What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?
- A. 240 milliseconds
- B. 300 milliseconds
- C. 80 milliseconds
- D. 120 milliseconds
Answer: A
Explanation:
The maximum permissible one-way network delay between Unified CCE (Cisco Unified Contact Center Enterprise) servers and Enterprise Chat and Email (ECE) servers is 240 milliseconds. This delay is necessary for the servers to communicate with each other without any latency issues.
NEW QUESTION # 44
What is the character limit for passwords when installing Enterprise Chat and Email applications?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 45
In which two ways are chats transferred? (Choose two.)
- A. Agents have unlimited transfers of chat activity.
- B. Chats can be transferred to departments directly.
- C. Agents can transfer the chat activities based on the Maximum Task limit setting.
- D. Only open chat activities in which the customer has not left the chat session can be transferred.
- E. Only one chat activity can be transferred at a time.
Answer: D,E
NEW QUESTION # 46
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
- A. Business calendars
- B. Administrative script
- C. Time of day
- D. Business hours
Answer: A
Explanation:
Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.
NEW QUESTION # 47
Which LDAP URL allows configuration in the properties pane under SSO configuration?
- A. Ldap://idap_server:443
- B. Ldap://idap_server:3268
- C. Ldap://idap_server:3269
- D. Ldap://idap_server:80
Answer: D
NEW QUESTION # 48
How is Chat Watchdog Interval used?
- A. to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE
- B. to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it
- C. to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent
- D. to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE
Answer: C
NEW QUESTION # 49
What are three steps in a chat process flow? (Choose three.)
- A. The application server displays the chat to the agent with a notification.
- B. The application server checks Chat EP configuration.
- C. The agent selects chat in the gadget.
- D. The customer initiates a chat and hits Chat Entry Point (EP).
- E. EAAS Instances sends NEW_TASK message to MR PIM.
- F. EAAS notifies EAMS of DO_THIS_WITH_TASK.
Answer: A,C,D
Explanation:
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.
NEW QUESTION # 50
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To be eligible for the Cisco 500-445 exam, candidates should have a good understanding of contact center operations and technologies, including voice and data networking, IP telephony, and customer service. They should also have experience with Cisco Unified Contact Center Enterprise (UCCE) and related technologies, such as Cisco Unified Communications Manager (CUCM) and Cisco IOS routers. Prior experience with chat and email solutions is also beneficial.
The Cisco 500-445 certification exam is a 90-minute exam that consists of 55-65 questions. The exam is computer-based and can be taken in-person or online. The exam is designed to test candidates on a range of topics, including the architecture and components of Cisco contact center enterprise chat and email solutions, the deployment of these solutions, and the management and troubleshooting of these solutions.
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