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Updated: Jul 30, 2026
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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL® Foundation (Version 5) Examination |
| Exam Number: | ITILFNDv5 |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL® Version 5 Advanced Level Certifications ITIL® Foundation Bridge (Version 5) |
| Available Languages: | English, Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40 questions) |
| Exam Price: | From US$690.00 |
| Exam Format: | Multiple choice, Closed book, Single correct answer |
| Recommended Training: | PeopleCert Official Training Materials |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITILFNDv5 Sample Questions |
| Exam Way: | Online proctored exam or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites; recommended for anyone entering service management, IT, or digital roles; prerequisite for ITIL Version 5 advanced certifications |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Product and Service Lifecycle | 17% | - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application |
| Topic 2: Digital Product and Service Management Concepts | 18% | - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration |
| Topic 3: ITIL Management Practices | 28% | - Service Management Practices
|
| Topic 4: Four Dimensions of Product and Service Management | 17% | - Value Streams and Processes - Information and Technology - Organizations and People - Holistic approach and interdependencies - Partners and Suppliers |
| Topic 5: ITIL Value System | 20% | - Service Value Chain activities - Guiding Principles (7 principles and application) - Governance - Management Practices overview - Continual improvement |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. A design team is creating a new workflow and tries to account for every possible exception. What is the consequence of designing the workflow in this way?
A) Delivering outcomes more quickly and consistently
B) Creating unnecessary complexity
C) Achieving stronger overall risk control
D) Ensuring employees always follow processes without question
2. What is the role of governance within the ITIL Service Value System?
A) To define and manage process activities for service delivery
B) To ensure organizational activities are directed and controlled
C) To perform day-to-day service operations
D) To provide detailed technical guidance for service design
3. Which term is used to describe removing something that could have an effect on a service?
A) An IT asset
B) An incident
C) A change
D) A problem
4. Which is the main form of service interaction between service consumers and digital services?
A) Delivery of goods
B) Access to resources
C) Service actions
D) Transfer of goods
5. Which statement BEST describes service quality?
A) The functionality provided by a product or service to meet a particular need
B) A documented agreement between a service provider and a customer
C) The totality of characteristics of a service that determine its ability to satisfy stated needs
D) The assurance that a service will meet agreed requirements and is fit for use
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |
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