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Updated: Sep 06, 2026
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Peoplecert CMS7 Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL V3 Foundation Certificate in IT Service Management |
| Exam Number: | CMS7 |
| Passing Score: | 65% (26 out of 40) |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Exam Price: | ≈ $220–$300 USD / £180–£240 GBP |
| Exam Format: | Closed Book, Multiple Choice, Single Answer |
| Available Languages: | Portuguese, Dutch, Japanese, German, Spanish, English, French, Chinese |
| Related Certifications: | ITIL V3 Intermediate ITIL V3 MALC ITIL V3 Expert |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Recommended Training: | PeopleCert Learning Resources AXELOS Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert CMS7 Sample Questions |
| Exam Way: | Online Remote Proctored / In-Person Test Center |
| Pre Condition: | No formal prerequisites; completion of accredited training recommended |
| Official Syllabus URL: | https://www.peoplecert.org/exams/itil-v3-foundation |
Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Key Principles and Models | 15% | - Process Model - Service Portfolio - Deming Cycle - Governance Model |
| ITIL Service Lifecycle | 20% | - Service Operation - Continual Service Improvement - Service Transition - Service Strategy - Service Design |
| Functions and Roles | 10% | - Service Desk - Key Roles - Application Management - Technical Management - IT Operations Management |
| Service Management as a Practice | 15% | - Concept of Service and Service Management - Governance and Best Practice - Stakeholders and Value Creation |
| Generic Concepts and Definitions | 10% | - Key Terminology - Service Level Agreements - Service Assets and Configuration |
| Selected ITIL Processes | 25% | - Release and Deployment Management - Problem Management - Incident Management - Change Management - Service Asset and Configuration Management - Service Level Management |
Peoplecert ITIL V3 Foundation Sample Questions:
Question 1
Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1.Risk assessment
2.Testing of resilience mechanisms
3.Monitoring of component availability
A. 2 and 3 only
B. 1 and 2 only
C. All of the above
D. 1 and 3 only
Question 2
Which statement about the Emergency Change Advisory Board (ECAB) is CORRECT?
A. The ECAB considers every high priority Request for Change
B. The ECAB will be used for emergency changes where there may not be time to call a full CAB
C. Amongst the duties of the ECAB is the review of completed emergency changes
D. The ECAB will be chaired by the IT Director
Question 3
Which of the following is NOT one of the five individual aspects of Service Design?
A. The design of the technology architecture and management systems
B. The design of new or changed services
C. The design of the Service Portfolio, including the Service Catalogue
D. The design of Market Spaces
Question 4
Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?
A. Extreme focus on responsiveness
B. Extreme internal focus
C. Extreme focus on cost
D. Vendor focused
Question 5
The BEST description of the purpose of Service Operation is?
A. To deliver and support IT Services at agreed levels to business users and customers
B. To proactively prevent all outages to IT Services
C. To design and build processes that will meet business needs
D. To decide how IT will engage with suppliers during the Service Management Lifecycle
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: A |
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