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Updated: Sep 18, 2026
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Peoplecert CMS7 Deutsch Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL V3 Foundation Certificate in IT Service Management |
| Exam Number: | CMS7 |
| Related Certifications: | ITIL V3 Expert ITIL V3 MALC ITIL V3 Intermediate |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Available Languages: | Dutch, Portuguese, Chinese, English, Spanish, French, Japanese, German |
| Exam Price: | ≈ $220–$300 USD / £180–£240 GBP |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Passing Score: | 65% (26 out of 40) |
| Exam Format: | Single Answer, Closed Book, Multiple Choice |
| Recommended Training: | PeopleCert Learning Resources AXELOS Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert CMS7 Deutsch Sample Questions |
| Exam Way: | Online Remote Proctored / In-Person Test Center |
| Pre Condition: | No formal prerequisites; completion of accredited training recommended |
| Official Syllabus URL: | https://www.peoplecert.org/exams/itil-v3-foundation |
Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Functions and Roles | 10% | - IT Operations Management - Key Roles - Application Management - Technical Management - Service Desk |
| Key Principles and Models | 15% | - Deming Cycle - Process Model - Governance Model - Service Portfolio |
| Selected ITIL Processes | 25% | - Change Management - Problem Management - Release and Deployment Management - Incident Management - Service Asset and Configuration Management - Service Level Management |
| Service Management as a Practice | 15% | - Stakeholders and Value Creation - Concept of Service and Service Management - Governance and Best Practice |
| Generic Concepts and Definitions | 10% | - Key Terminology - Service Assets and Configuration - Service Level Agreements |
| Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| ITIL Service Lifecycle | 20% | - Service Operation - Continual Service Improvement - Service Transition - Service Design - Service Strategy |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Die Gruppe, die Änderungen autorisiert, die schneller als der normale Prozess installiert werden müssen, wird als? Bezeichnet.
- A. CAB-Notfallausschuss (CAB / EC)
- B. Urgent Change Board (UCB)
- C. Notfall-CAB (ECAB)
- D. Dringende Änderungsbehörde (Urgent Change Authority, UCA)
Correct Answer: C 🗳️
Welcher Prozess ist für die Steuerung, Aufzeichnung und Berichterstattung von Versionen, Attributen und Beziehungen in Bezug auf Komponenten der IT-Infrastruktur verantwortlich?
- A. Service Level Management
- B. Service Asset- und Konfigurationsmanagement
- C. Änderungsmanagement
- D. Incident Management
Correct Answer: B 🗳️
Welche dieser Aussagen über Service Desk-Mitarbeiter ist RICHTIG?
- A. Service Desk-Mitarbeiter sollten davon abgehalten werden, sich für andere Rollen zu bewerben, da es kostengünstiger ist, sie in der Rolle zu belassen, in der sie geschult wurden
- B. Der Service Desk kann häufig als Sprungbrett für Mitarbeiter verwendet werden, die andere technische oder Aufsichtsfunktionen übernehmen möchten
- C. Service Desk-Mitarbeiter sollten aus Personen mit hohem technischen Fachwissen rekrutiert werden, um die Schulungskosten zu minimieren
- D. Der Service Desk sollte versuchen, eine hohe Fluktuation zu erreichen, da die Schulungsanforderungen gering sind und dies dazu beiträgt, die Gehälter zu minimieren
Correct Answer: B 🗳️
Was sind die drei Geschäftsmodelle von Service Providern?
- A. Interner Dienstleister, Externer Dienstleister, Shared Service Provider
- B. Interner Dienstleister, ausgelagerter Drittanbieter und Offshore-Anbieter
- C. Interner Dienstanbieter, Externer Dienstanbieter, Shared Service Unit
- D. Interner Dienstleister, externer Dienstleister, ausgelagerter Dritter
Correct Answer: A 🗳️
Ordnen Sie die folgenden Implementierungsschritte für die kontinuierliche Service-Verbesserung (CSI) richtig an
Sequenz in Übereinstimmung mit dem PDCA-Modell (Plan, Do, Check, Act).
-Zuweisung von Rollen und Verantwortlichkeiten für die Arbeit an CSI-Initiativen.
-Messen und überprüfen Sie, ob der CSI-Plan ausgeführt wird und seine Ziele erreicht werden.
-Identifizieren Sie den Umfang, die Ziele und die Anforderungen für CSI.
-Entscheidung über die Implementierung einer weiteren Verbesserung.
- A. 3-4-2-1
- B. 2-3-4-1
- C. 3-1-2-4
- D. 1-3-2-4
Correct Answer: C 🗳️
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