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Updated: Sep 12, 2026
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ITILFND04: Key Principles and Models – the learners are required to understand the major models and principles of service management and be able to balance opposing forces in it. They should know about the following:
- • Service strategy;• Service design;• Continuous service improvement.
EXIN ITILFND Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation (ITIL 4) Exam |
| Exam Number: | ITILFND |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime (no expiration) |
| Available Languages: | Portuguese, Chinese, French, Dutch, Arabic, English, Japanese, German, Spanish, Russian, Polish |
| Exam Price: | USD 180–385 (varies by region/reseller) |
| Exam Duration: | 60 (75-90 for non-native speakers) |
| Exam Format: | Multiple Choice, Single-best answer, Closed-book |
| Related Certifications: | ITIL Master ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL Expert |
| Passing Score: | 65% (26/40) |
| Recommended Training: | EXIN Official Training Providers ITIL 4 Official Publication |
| Exam Registration: | Pearson VUE Test Centers EXIN Official Registration |
| Sample Questions: | EXIN ITILFND Sample Questions |
| Exam Way: | Online proctored (EXIN Anywhere), Computer-based testing at authorized centers, Paper-based testing |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
ITIL v3 Foundation: Career opportunities
Those professionals who have the ITIL v3 Foundation certification are popular among most companies that have adopted the ITIL technology as their internal IT standard. This certificate is valuable for any specialist regardless of the field that he or she has majored in. Moreover, this certification will make you valuable to small- as well as medium-sized businesses. They are increasingly recognizing the value of ITIL and looking for the employees who hold this certificate. Thus, if you obtain it, you will be able to get promotion, salary increment, and respect from your colleagues. The average salary of any certified professional is $88,108 and can be as high as $148,000.
How to book the ITIL Foundation Exam
These are following steps for registering the ITIL Foundation exam. Step 1: Visit Visit to Pearson VUE Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for ITIL Foundation Exam Certifications Exam Step 4: Select Date, time and confirm with payment method
EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key ITIL Practices | 33% | - Service management practices
|
| ITIL Service Value System | 20% | - Governance - Service value chain - Continual improvement - Overview and purpose |
| Four Dimensions of Service Management | 17% | - Value streams and processes - Information and technology - Organizations and people - Partners and suppliers |
| ITIL Guiding Principles | 15% | - Focus on value - Think and work holistically - Start where you are - Progress iteratively with feedback - Optimize and automate - Keep it simple and practical - Collaborate and promote visibility |
| Key Concepts of Service Management | 15% | - Service relationships, service offerings and products - Value, outcomes, costs and risks - Stakeholders and value co-creation |
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