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Updated: Aug 01, 2026
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EXIN ITILSC-SOA Exam is a valuable certification for IT professionals who want to enhance their knowledge and skills in delivering and managing IT services. It is recognized globally and is highly regarded by IT organizations, making it a worthwhile investment for anyone looking to advance their career in IT Service Management.
Who should take the ITILSC-SOA exam
The PeopleCert ITILSC-SOA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-SOA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-SOA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-SOA Exam then he should take this exam.
EXIN ITILSC-SOA Exam Overview:
| Certification Vendor: | EXIN / AXELOS |
| Exam Name: | ITIL Service Capability Service Offerings and Agreements |
| Exam Number: | ITILSC-SOA |
| Available Languages: | English, Japanese, German, Spanish, French, Dutch |
| Related Certifications: | ITIL Expert ITIL Intermediate Service Capability Stream |
| Exam Price: | €185 - €220 / $200 - $240 USD (varies by region) |
| Passing Score: | 70% (28 out of 40 marks) |
| Exam Format: | Scenario-based multiple choice, Gradient scoring, Closed book |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Exam Duration: | 90 (120 for non-native language) |
| Real Exam Qty: | 8 scenario-based questions (40 total marks) |
| Recommended Training: | Official ITIL SOA Syllabus EXIN Accredited Training Providers |
| Exam Registration: | PeopleCert Registration EXIN Official Registration |
| Sample Questions: | EXIN ITILSC-SOA Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | ITIL v3 Foundation Certificate in IT Service Management |
| Official Syllabus URL: | https://www.exin.com/exams/itil-v3-intermediate-service-offerings-and-agreements |
The ITIL framework is a well-known and widely used framework for IT service management. It is designed to help organizations manage IT services effectively and efficiently. The framework is made up of five core publications that cover various aspects of IT service management. The EXIN ITILSC-SOA exam focuses specifically on the service offerings and agreements aspect of the ITIL framework.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Financial Management for IT Services | 15% | - Cost models and ROI calculation - Budgeting, accounting and charging - Pricing and value demonstration |
| Topic 2: Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Portfolio structure and categorization - Business case and investment justification |
| Topic 3: Roles, Responsibilities and Implementation | 5% | - Technology and tool considerations - Challenges and critical success factors - Key roles in SOA processes |
| Topic 4: Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
| Topic 5: Service Level Management | 20% | - Negotiation, monitoring and reporting - SLAs, OLAs and underpinning contracts - Review and improvement of service levels |
| Topic 6: Demand Management | 10% | - Link to capacity and service portfolio - Influencing and managing demand - Patterns of business activity |
| Topic 7: Service Catalogue Management | 15% | - Integration with other processes - Business and technical views - Structure, content and maintenance |
| Topic 8: Introduction to Service Offerings and Agreements | 10% | - Key concepts and value to business - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle |
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