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Updated: Aug 11, 2026
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITIL-F / EX0-105 |
| Available Languages: | English, German, French, Spanish, Portuguese, Dutch, Japanese, Chinese, Arabic |
| Exam Price: | ~$250–$383 USD (varies by region) |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime |
| Passing Score: | 65% (26/40) |
| Exam Format: | Multiple choice, Closed book |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL Expert |
| Exam Duration: | 60 (75 for non-native language) |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored (EXIN Anywhere) or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; accredited training recommended but not required |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| General Management Practices | 15% | - Relationship management - Continual improvement - Information security management - Service level management - Supplier management |
| ITIL Guiding Principles | 15% | - Collaborate and promote visibility - Start where you are - Optimize and automate - Focus on value - Progress iteratively with feedback - Think and work holistically - Keep it simple and practical |
| Service Management Practices | 15% | - Service request management - Service desk - Problem management - Change enablement - Incident management |
| Key Concepts of Service Management | 10% | - Service relationships: provider, consumer, sponsor, user - Value, services, utility, warranty, outcomes, costs, risks |
| Four Dimensions of Service Management | 15% | - Value streams and processes - Partners and suppliers - Information and technology - Organizations and people |
| Service Value Chain | 15% | - Design and transition - Improve - Obtain/build - Engage - Plan - Deliver and support |
| ITIL Service Value System (SVS) | 15% | - Governance - Overview and purpose of SVS |
EXIN ITIL Foundation Sample Questions:
1. ITSM concepts are often described in the context of only one of these type. Type I, type II and type III
A) Service Providers
B) Service Units
C) Business Units
D) Customers
2. How many people should be accountable for a process as defined in the RACI model?
A) Only one - the process architect
B) As many as necessary to complete the activity
C) Only one - the process owner
D) Two - the process owner and the process enactor
3. Which of the following is the best definition of service management?
A) A set of specialized organizational capabilities for providing value to customers in the form of services
B) A complete set of all the documentation required to deliver world class services to customers
C) The ability to keep services highly available to meet the business needs
D) An internationally recognized methodology to provide valuable services to customers
4. Which of the following BEST describes technical management?
A) Senior managers responsible for all staff within the technical support function
B) A function that includes providing technical expertise and overall management of the IT infrastructure
C) A function responsible for facilities management and building control systems
D) A function that provides hardware repair services for technology involved in the delivery of service to customers
5. What is the BEST description of the CSI register?
A) It is a record of completed improvements and the relevant customer satisfaction metric
B) It is a record of all authorised changes and their planned implementation dates
C) It is a record of proposed improvement opportunities and the benefits that will be achieved
D) It is a record of new services to be approved by a customer, including proposed implementation dates
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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