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Updated: Sep 20, 2026

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Apple SUP-2026 Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support
Exam Number:SUP-2026
Real Exam Qty:Approximately 80
Exam Price:USD 149
Related Certifications:DEP-2026 Apple Deployment and Management
Apple Certified IT Professional
Exam Format:Multiple-choice single-select, Multiple-choice multiple-select
Passing Score:75%
Exam Duration:120 minutes
Available Languages:English
Certificate Validity Period:Typically 1 year; recertification required
Recommended Training:Apple Exam Preparation Guide
Apple Device Support Training
Exam Registration:Apple Certification Registration System (ACRS)
Pearson VUE Scheduling
Sample Questions:Apple SUP-2026 Sample Questions
Exam Way:Online proctored via Pearson OnVUE or in-person at selected Pearson VUE test centers
Pre Condition:No mandatory prerequisites; recommended practical experience with Apple devices and familiarity with iOS 26, iPadOS 26, macOS Tahoe
Official Syllabus URL:https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf

Apple SUP-2026 Exam Syllabus Topics:

SectionWeightObjectives
System Diagnostics and Troubleshooting9%- Recovery and diagnostic tools
  • 1. Apple Diagnostics and Console
    • 2. macOS Recovery, Safe Mode
      - Backup and restore
      • 1. Restore and recovery workflows
        • 2. iCloud Backup, local backups
          Privacy and Security8%- Privacy controls
          • 1. Permissions and data protection
            • 2. Encryption and secure storage
              - System security
              • 1. Stolen Device Protection
                • 2. FileVault, System Integrity Protection
                  Networking7%- Connectivity technologies
                  • 1. VPN and network troubleshooting
                    • 2. Wi-Fi, Bluetooth, cellular
                      - Sharing services
                      • 1. Screen sharing and file sharing
                        • 2. AirDrop, Personal Hotspot
                          Software, Apps, and Content Management9%- Operating system fundamentals
                          • 1. System updates and installation
                            • 2. iOS, iPadOS, macOS features
                              - App and content management
                              • 1. Installation, removal, and updates
                                • 2. Storage management and syncing
                                  Users and Authentication7%- Authentication methods
                                  • 1. Passcode, Touch ID, Face ID
                                    • 2. Two-factor authentication
                                      - Apple Accounts and Managed Apple Accounts
                                      • 1. Account creation and configuration
                                        • 2. iCloud services and Continuity features

                                          Apple Device Support Sample Questions:

                                          Question #1

                                          Your MDM administrator set a Recovery Lock on your supervised MacBook Pro. What additional steps must you complete to start your MacBook Pro in macOS Recovery?

                                          • A. Enter the Recovery Lock password in System Settings > General > Startup Disk, then restart.
                                          • B. When prompted, enter the Bypass Key.
                                          • C. Take the Mac to an Apple Authorized Service Provider with proof of purchase.
                                          • D. When prompted, enter the recoveryOS password.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: D  🗳️

                                          Question #2

                                          What does Private Wi-Fi Address do to improve your privacy?

                                          • A. It prohibits non-App Store applications from providing location-based suggestions.
                                          • B. It restricts MAC addresses to prevent unauthorized devices from connecting to your network.
                                          • C. It generates a new MAC address for each network you connect to.
                                          • D. It requires that applications request access before being allowed to send traffic on the network.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: C  🗳️

                                          Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).

                                          Question #3

                                          Which event can automatically send Mac analytics information to Apple?

                                          • A. A system error occurs that causes your Mac to restart.
                                          • B. System Diagnostics starts.
                                          • C. An app fails to get data from another app.
                                          • D. An app tries to get data that Privacy & Security settings protect.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A  🗳️

                                          Question #4

                                          What enables applications to be run on Apple silicon macs that were originally built for intel based macs?

                                          • A. Xcode
                                          • B. Rosetta 2
                                          • C. Universal Binary
                                          • D. Rhapsody
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B  🗳️

                                          Question #5

                                          You turn on your Mac, and a folder with a question mark appears.

                                          Which macOS Recovery app do you use to troubleshoot this issue?

                                          • A. Disk Utility
                                          • B. Apple Diagnostics
                                          • C. Share Disk
                                          • D. Startup Security Utility
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A  🗳️

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