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Updated: Sep 04, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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ITIL Deutsch Practice Q&A's
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EXIN ITIL Deutsch Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Available Languages: | Spanish, Italian, French, Portuguese, German, English, Dutch, Japanese, Polish, Chinese |
| Exam Duration: | 60 (75 for non-native language) |
| Exam Format: | Multiple choice, Closed book, Objective test questions |
| Exam Price: | $314 - $385 USD |
| Certificate Validity Period: | 3 years |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Exam Booking EXIN Official Registration |
| Sample Questions: | EXIN ITIL Deutsch Sample Questions |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Value Chain Activities | 15% | - Improve - Plan - Obtain/build - Deliver and support - Design and transition - Engage |
| Topic 2: Guiding Principles | 18% | - Focus on value - Progress iteratively with feedback - Start where you are - Collaborate and promote visibility - Think and work holistically - Optimize and automate - Keep it simple and practical |
| Topic 3: Four Dimensions of Service Management | 18% | - Organizations and people - Value streams and processes - Information and technology - Partners and suppliers |
| Topic 4: Key Concepts of Service Management | 12% | - Stakeholders: customers, users, sponsors, providers - Value, value co-creation, service, service management - Products and services, service offerings |
| Topic 5: ITIL Service Value System | 20% | - Practices - Continual improvement - Governance - Service value chain - Guiding principles |
| Topic 6: ITIL Management Practices | 17% | - Technical management practices
|
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Question 1
Was ist Teil des Wertversprechens einer Dienstleistung?
A. Kosten, die dem Verbraucher durch den Dienst entstehen
B. Kosten, die dem Verbraucher durch den Dienst abgenommen werden
C. Vom Verbraucher empfangene Ausgaben des Dienstes
D. Risiken, die dem Verbraucher durch den Dienst entstehen
Question 2
Identifizieren Sie das fehlende Wort im folgenden Satz.
Der Zweck der Service-Konfigurationsverwaltung besteht darin, sicherzustellen, dass genaue und zuverlässige Informationen über die Konfiguration von Diensten und den sie unterstützenden [?] verfügbar sind, wann und wo sie benötigt werden.
A. Lieferanten
B. CIs
C. Kunden
D. Vermögenswerte
Question 3
Welche Praxis benötigt am MEISTEN Mitarbeiter, die Fähigkeiten wie Empathie und emotionale Intelligenz aufweisen?
A. Servicedesk
B. Problemmanagement
C. Kontinuierliches Management
D. Serviceanforderungsverwaltung
Question 4
Welche Beschreibung trifft am BESTEN auf den Zweck der Wertschöpfungskettenaktivität „Verbessern“ zu?
A. Kontinuierliche Verbesserung aller Produkte und Dienstleistungen über alle Aktivitäten der Wertschöpfungskette hinweg
B. Um ein gemeinsames Verständnis der Vision und der Verbesserungsrichtung für alle Produkte und Dienstleistungen sicherzustellen
C. Um eine große Verbesserungsinitiative in mehrere kleinere Initiativen zu unterteilen
D. Um neue und verbesserte Dienste und Funktionen zur Nutzung bereitzustellen
Question 5
Was ist im Zweck der Wertschöpfungskettenaktivität „Liefern und Unterstützen“ enthalten?
A. Erfüllung der Erwartungen der Stakeholder hinsichtlich der Markteinführungszeit
B. Die Servicevision der Organisation verstehen
C. Bereitstellung von Diensten gemäß vereinbarten Spezifikationen
D. Die Bedürfnisse der Stakeholder verstehen
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: A |
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