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Updated: Sep 28, 2026
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Salesforce AP-207 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Energy and Utilities Cloud Accredited Professional Exam |
| Exam Number: | AP-207 |
| Related Certifications: | Salesforce Accredited Professional Certifications Salesforce Industry Cloud Certifications |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Recommended Training: | Salesforce Industry Cloud Learning Paths Salesforce Trailhead - Energy & Utilities Cloud Learning |
| Exam Registration: | Salesforce Certification Registration Salesforce Trailhead Certifications Overview |
| Sample Questions: | Salesforce AP-207 Sample Questions |
| Exam Way: | Online proctored exam via Salesforce certification platform |
| Pre Condition: | No formal prerequisite required; recommended familiarity with Salesforce platform and utilities industry concepts. |
| Official Syllabus URL: | https://trailhead.salesforce.com/ |
Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Engagement and Experience | - Digital customer experience
|
| Integration and Data Management | - Data management
|
| Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Metering, Billing, and Usage Management | - Billing processes
|
| Salesforce Energy & Utilities Cloud Capabilities | - Core platform capabilities
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?
- A. Energy and Utilities Base for Digital Experience Partner
- B. Energy and Utilities Base Service
- C. Energy and Utilities Cloud for Digital Experience User
- D. Energy and Utilities Base
Correct Answer: A 🗳️
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Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?
- A. Accounts with RecordType Business are used to represent B2B customers.
- B. Person accounts are used to represent B2C customers.
- C. Accounts with RecordType Service are used to represent B28 customers
- D. Accounts with RecordType Consumer are used to represent B2C customers
Correct Answer: A,D 🗳️
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An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?
- A. Credit ratings are actively used as a pricing input for small and medium business customers
- B. The potential customer began their journey using WhatsApp.
- C. Some customers existed on a legacy billing system from previous contracts
- D. Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
Correct Answer: A,D 🗳️
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An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.
What three things are needed to meet the requirement?
- A. Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.
- B. Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures
- C. Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data
- D. Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.
- E. Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information system to get the monthly usage information
Correct Answer: B,C,E 🗳️
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A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?
- A. Work with an external debt collection agency to ensure customers pay their outstanding amount.
- B. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
- C. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
- D. Use the Create Payment Plan action in the Contact Center Console.
Correct Answer: D 🗳️
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