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Updated: Aug 21, 2026
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ServiceNow CIS-ITSM Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Exam Price: | $450 USD |
| Certificate Validity Period: | Requires maintenance via ServiceNow delta exams (no fixed expiration) |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Select |
| Related Certifications: | ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist - ITSM |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Recommended Training: | ServiceNow IT Service Management (ITSM) Implementation Course |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
ServiceNow CIS-ITSM is a certification exam that aims to establish the proficiency of the candidates in implementing IT Service Management (ITSM) on the ServiceNow platform. CIS-ITSM exam is designed for professionals who are responsible for the configuration, implementation, and maintenance of ITSM solutions in their organizations. Certified Implementation Specialist - IT Service Management certification validates the candidate's knowledge and expertise in ITSM best practices, ServiceNow ITSM modules, and their integration with other ServiceNow modules.
ServiceNow CIS-ITSM exam is a certification exam designed to test the knowledge and skills of IT professionals in implementing and managing IT Service Management processes using ServiceNow. CIS-ITSM exam is intended for individuals who have experience working with ServiceNow and have a deep understanding of IT Service Management processes, including incident management, problem management, change management, and service level management. CIS-ITSM exam covers a wide range of topics, including ServiceNow architecture, configuration, workflows, reporting, and integrations with other systems.
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITSM Foundation and Platform Concepts | - ServiceNow platform architecture and navigation - ITSM application overview |
| Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
| Change Management | - Approval and risk management - Change types and workflows |
| Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
| Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
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