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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which three types of data are included in the interaction associated with a normal call flow?

A) Service Request create date
B) Start time of the call
C) Channel
D) Contact name
E) Agent name

2. Select three correct limits and restrictions when importing data from a file.

A) Both create and update operations are available for imported records.
B) By default, the import starts immediately after it is activated.
C) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
D) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
E) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

3. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Default communication preferences
B) Knowledge management language locales
C) Product and category filtering
D) Service request links
E) Default chat channel preferences
F) Default notification preferences
G) Default timezone
H) Knowledge management article links

4. Which two options are true about reporting on milestones?

A) Administrator-defined milestone data is not included in Analytics.
B) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C) No standard reports on milestones are provided.
D) Milestone reporting is performed via the CRM Service Request Real-Time subject area.

5. Identify the sequence of steps you must follow to disable the Service Communication channels.

A) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
B) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
D) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
E) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

Solutions: