Exam Code: 920-163
Exam Name: NCSS-Contact Center Manager RIs.6.0 Technical Support
Certification Provider: Nortel
Corresponding Certification: NCSS

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Last Updated: Sep 18, 2026

No. of Questions: 63 Questions & Answers with Testing Engine

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Nortel 920-163 Exam Overview:

Certification Vendor:	Nortel
Exam Name:	NCSS-Contact Center Manager RIs.6.0 Technical Support
Exam Number:	920-163
Real Exam Qty:	63–75 (varies by provider)
Related Certifications:	NCSS certification programs 920-164 NCSS-Contact Center Manager RIs6.0 I & M
Available Languages:	English
Exam Format:	Multiple choice
Sample Questions:	DOWNLOAD DEMO
Exam Way:	Onsite or arranged through testing provider
Pre Condition:	Prerequisite knowledge of Nortel Contact Center Manager and basic network administration

Nortel 920-163 Exam Syllabus Topics:

Section

Objectives

Topic 1: Contact Center Manager Server Overview

- Troubleshooting and Support

1. Server connectivity problems
2. Troubleshooting real-time display issues

- System Installation and Configuration

1. Server prerequisites and setup
2. Configuration tools and workflows

- Database and System Management

1. Backup and replication considerations
2. Database maintenance tasks

Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support Essentials: What Candidates Ask

Which 920-163 topics carry the most weight?

The official Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support outline distributes its emphasis like this:

Contact Center Manager Server Overview ()

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Are there prerequisites for the 920-163 exam?

Prerequisite knowledge of Nortel Contact Center Manager and basic network administration

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