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Last Updated: Sep 15, 2026
No. of Questions: 57 Questions & Answers with Testing Engine
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Nortel 920-164 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | NCSS-Contact Center Manager RIs6.0 Installation and Maintenance |
| Exam Number: | 920-164 |
| Available Languages: | English |
| Certificate Validity Period: | 2 years (retired) |
| Real Exam Qty: | 57 - 62 |
| Passing Score: | 70% - 75% |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice |
| Exam Price: | USD 85.00 |
| Related Certifications: | 920-166 NCSS-Contact Center Multimedia RIs6.0 920-163 NCSS-Contact Center Manager RIs6.0 Technical Support |
| Exam Registration: | Prometric (historical only) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Computer-based at Prometric testing centers (exam retired Nov 30, 2010) |
| Pre Condition: | None required; basic knowledge of Nortel Contact Center recommended |
Nortel 920-164 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Overview and Architecture | 20% | - Contact Center Manager RIs6.0 components - System architecture and interfaces - Hardware and software requirements |
| Installation and Initialization | 25% | - Post-installation configuration - Pre-installation planning - Software installation procedures |
| Maintenance and Monitoring | 20% | - System monitoring and logging - Backup and restore procedures - Routine maintenance tasks |
| System Configuration and Administration | 25% | - Database and license management - User and administrator accounts - Basic system setup |
| Troubleshooting and Fault Resolution | 10% | - Diagnostic tools and procedures - Fault isolation and resolution - Common error conditions |
920-164 Exam Facts, Digital Convenience and Global Support
Roughly 57 - 62 questions in 90 minutes minutes. Timed sessions with 57 practice questions for the 920-164 exam at Prep4King teach you to spend those minutes wisely.
The official Nortel NCSS-Contact Center Manager RIs6.0 I and M outline distributes its emphasis like this:
- Troubleshooting and Fault Resolution (10%)
- Installation and Initialization (25%)
- System Configuration and Administration (25%)
Nortel authorized training (historical) Use an official course for structured theory, then switch to the verified Prep4King question bank for timed, realistic practice.
Register through the official channel: Prometric (historical only) After creating an account, choose a test center or online proctoring, select a date, and pay to confirm.
Three reasons come up again and again. The material is dependable — 57 practice questions for the 920-164 exam with verified answers, checked daily. The format is liberating — fully digital Nortel NCSS-Contact Center Manager RIs6.0 I and M content that lives on your phone and travels anywhere. And the service is tireless — support staff work in shifts across time zones, so a question sent at midnight gets the same care as one sent at noon.
You need 70% - 75% to pass, and the fee is USD 85.00 per attempt. Solid preparation with verified Prep4King material protects that investment far better than a last-minute gamble.
Anyone who grew up with paper study guides knows their faults: heavy in the bag, dull to slog through, outdated the moment the vendor changes the outline. The 920-164 package at Prep4King fixes all three — the Nortel NCSS-Contact Center Manager RIs6.0 I and M bank downloads to your phone and every other device, reads comfortably at any hour in any place, and receives free updates for 365 days. Your library weighs nothing and never goes stale.
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None required; basic knowledge of Nortel Contact Center recommended
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