Pass your test with the help of Nortel 920-163 practice pdf. Prep4King offer 100% guarantee!
Last Updated: Sep 18, 2026
No. of Questions: 63 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Installation & Configuration | 25% | - Network and security settings - Client software deployment - Database configuration - Server installation and setup |
| Maintenance & Troubleshooting | 20% | - Performance tuning and optimization - Service and process recovery - Log analysis and error diagnosis - Common hardware and software issues |
| System Architecture & Overview | 20% | - Server and client architecture - Contact Center Manager Rls.6.0 components - Integration with CS1000 and Meridian systems |
| Administration & Operation | 25% | - Call routing and skill group configuration - System backup and restore procedures - Real-time monitoring and reporting - User and agent management |
| Upgrades & Licensing | 10% | - License management and validation - Version upgrades and patches - Compatibility checks |
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