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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Storage Administration and Management- Capacity planning and optimization
- Volume provisioning and configuration
- Storage monitoring and performance management
Topic 2: IBM Storage Solutions Overview- IBM storage product portfolio overview
- Enterprise storage system components
Topic 3: SAN and Networked Storage- Fibre Channel SAN concepts
- Zoning, masking, and connectivity
- iSCSI and IP-based storage networking
Topic 4: Troubleshooting and Support- Common storage issues and diagnostics
- Performance troubleshooting
- Log analysis and problem determination
Topic 5: Data Protection and Availability- Replication technologies
- High availability and disaster recovery
- Backup and restore concepts
Topic 6: Storage Fundamentals- Basic storage concepts (block, file, object)
- RAID concepts and data protection mechanisms
- Storage architectures and tiers

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?

  • A. Storwize V3700
  • B. XIV Gen3
  • C. IBM SAN Volume Controller built with IBM Spectrum Virtualize software
  • D. DS8870
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?

  • A. Each drive has spare capacity and spreads the data across the spare capacity of each drive.
  • B. Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
  • C. The IBM XIV has two hot spare drives per module to handle failures.
  • D. The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?

  • A. SONAS
  • B. Storwize V7000 Unified
  • C. DS88870
  • D. XIV
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?

  • A. Continuous data protection
  • B. Disaster Recovery
  • C. Backup Strategy
  • D. Global Mirror
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?

  • A. Security Administrator
  • B. Copy Operator
  • C. Monitor
  • D. Service
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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