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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. Content Consolidation is best provided by:

A) IBM Content Manager
B) IBM Connections Enterprise Content Edition
C) IBM Content Foundation
D) None of the above

2. What is one way Case Manager supports dynamic case handling?

A) Work is routed to case workers based on business rules.
B) Case workers can create comments on cases, documents, and tasks whenever they need.
C) Case workers can view and start new tasks for a case "on the fly".
D) Case workers can close and reopen tasks as often as they want.

3. What are the key characteristics of ICM target customers?

A) Industries where a lot of responsibility is given to the decisions of individual knowledge workers
B) Industries where the product is often document: Financial Service. Banking and Insurance
C) Highly regulated industries
D) All of the above

4. In Malaysia Bii Maybank eliminated the time it takes to open a new account and dramatically increased customer satisfaction in the process. By how much did Bii Maybank reduce account opening time?

A) 22 percent
B) 60 percent
C) 33 percent
D) 41 percent

Solutions: