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Last Updated: Sep 13, 2026
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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 24% | - Define KPIs and business objectives - Assess customer IT ecosystem and architecture - Analyze requirements and constraints |
| Delivery and Implementation | 16% | - Integration and deployment best practices - Feature assessment: out-of-the-box vs custom - Solution validation and optimization |
| Planning and Design | 60% | - Asset management and MACD flows - Order capture, quoting and fulfillment design - Design scalable product catalog and data model - Migration strategy and data quality - Sprint planning and story prioritization |
Salesforce Communications Cloud Accredited Professional Sample Questions:
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
- A. Model the router technical product and decompose it from the business internet offer.
- B. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
- C. Model the router as an attribute of the business internet offer with a default value of 'included'
- D. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
Correct Answer: A 🗳️
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
- B. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
- C. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
- D. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
- E. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
Correct Answer: B,D,E 🗳️
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
- A. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
- B. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
- C. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
- D. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
Correct Answer: A 🗳️
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?
- A. Mobile subscription Management
- B. Digital commerce
- C. Enterprise Sales Management
- D. Assets based ordering
Correct Answer: A 🗳️
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
- A. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
- B. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
- C. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
- D. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
Correct Answer: C 🗳️
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