The Best Avaya 78950X Study Guides and Dumps of 2022
Top Avaya 78950X Exam Audio Study Guide! Practice Questions Edition
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NEW QUESTION 10
Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?
- A. CCT
- B. CCMM
- C. CCMS
- D. CCMA
Answer: B
NEW QUESTION 11
A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.
Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.) Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)
- A. A new SIP extension needs to be added to the IP Office.
- B. A corresponding CDN needs to be set up
- C. A short code needs to be added on the IP Office.
- D. A new short code needs to be set up in the ACCS.
Answer: A,D
NEW QUESTION 12
For which operation is the Outbound Mail Handler component of the Email Manager responsible?
- A. Saving email attachments to the appropriate folder
- B. Retrieving email messages from the corporate email server
- C. Logging into the corporate email server and sending the auto-reply
- D. Applying the rules engine to determine what skillset to queue the contact to
Answer: D
NEW QUESTION 13
Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.
If the current time is 8:05 AM, when could the first interval report be created that would include current activity?
- A. After midnight
- B. Any time after 8:05 AM
- C. After 8:15 AM
- D. After 9:00 AM
Answer: D
NEW QUESTION 14
A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?
- A. Synching agents with extensions on IP Office in ACCS
- B. Directing email and web communication contacts to the contact router
- C. Connecting voice contacts to the ACCS contact router
- D. Processing voice and music recordings for flow and scripts
Answer: D
NEW QUESTION 15
Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)
- A. IP Office 500V2 voice platform
- B. ACCS and IP Office resides on a single VMware host server
- C. Avaya Contact Center Select DVD
- D. Avaya Contact Center Select software appliance
- E. Avaya Contact Center Select hardware appliance
Answer: A,B,D
NEW QUESTION 16
What is the function of the Data Synchronization process?
- A. It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.
- B. t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.
- C. It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.
- D. It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.
Answer: D
NEW QUESTION 17
Which two statements about Thick Provisioning are true? (Choose two.)
- A. It requires less disk space overall than Thin Provisioning.
- B. It allows the Software Appliance image to be deployed faster.
- C. It prevents over allocation of hard disk resources.
- D. It improves hard disk performance.
Answer: A,C
NEW QUESTION 18
Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)
- A. Contact Center Management create copy
- B. Contact Center Management multi add option
- C. Contact Center Management add many users
- D. Contact Center Management add agent
- E. Contact Center Configuration Tool
Answer: B,C,E
NEW QUESTION 19
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)
- A. Short call
- B. Service Level
- C. Service Factor
- D. Display
Answer: A,D
NEW QUESTION 20
Which type of application variables are used to reference the sample prompts?
- A. MUSIC type variables
- B. RAN type variables
- C. STRING type variables
- D. LANGUAGE type variables
Answer: C
NEW QUESTION 21
Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. OB_Skill1
- B. Outbound_Skill1
- C. VM_Skill1
- D. Email_Skill1
- E. Skill2
Answer: A,C,E
NEW QUESTION 22
Which type of activity code requires skillsets to be assigned?
- A. Walk Away Reason code
- B. Activity code
- C. Not Ready Reason code
- D. Post Call Processing Reason code
Answer: B
NEW QUESTION 23
Which deployment option includes a Microsoft Windows Server Standard Edition product license key?
- A. PVI Deployment
- B. Software Appliance Deployment
- C. DVD Deployment
- D. Hardware Appliance Deployment
Answer: C
NEW QUESTION 24
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The CCMA
- B. The outbound campaign Management Tool
- C. The E-mail Manager
- D. The Multimedia Contact Manager
Answer: A
NEW QUESTION 25
The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)
- A. Administer the ACCS system SIP Domain to match the IP Office.
- B. Verify SIP trunks are available for the ACCS integration.
- C. Change the IP Office SIP Domain to match the ACCS system.
- D. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.
Answer: C,D
NEW QUESTION 26
Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)
- A. The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.
- B. WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.
- C. The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp
- D. ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.
- E. It consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,
Answer: A,B,E
NEW QUESTION 27
Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)
- A. One mobile agent license
- B. One multimedia license
- C. One voice license
- D. One multiplicity license
Answer: C,D
NEW QUESTION 28
What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. The signed certificate needs in .pern format then imported into IP Office.
- B. CA server used to generate the signed certificate must be an SMGR based Private CA.
- C. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.
- D. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.
- E. Use CA server Public or Private to generate the signed certificate.
Answer: B,D,E
NEW QUESTION 29
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