May-2022 Avaya 78950X Actual Questions and 100% Cover Real Exam Questions
78950X Free Exam Questions and Answers PDF Updated on May-2022
Avaya 78950X Exam Syllabus Topics:
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NEW QUESTION 30
Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)
- A. The outbound component of the ACCS Launchpad
- B. The ACCS Multimedia administration component
- C. The Configuration component of the ACCS Launchpad
- D. The ACCS Ignition Wizard
Answer: B,D
NEW QUESTION 31
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?
- A. The master script is not activated.
- B. The IP Office Short Code is not configured under the IP Office Server node.
- C. The control directory number is not acquired.
- D. No agents are logged into any ACCS skillsets.
Answer: D
NEW QUESTION 32
Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?
- A. IP Office
- B. Security Settings
- C. Multimedia
- D. Licensing
Answer: A
NEW QUESTION 33
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?
- A. Right click on the service and select reboot.
- B. Enter the advanced password, right click on the service and select end process.
- C. Enter the advanced password, right click on the service and select restart.
- D. Right click on the service and select restart.
Answer: C
NEW QUESTION 34
What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?
- A. The Replication account setup must be different between Primary and Backup AAMS.
- B. Enable High Availability should only be selected on the Primary AAMS.
- C. The UUID from Backup AAMS should be selected for use on Primary AAMS.
- D. The UUID from Primary AAMS should be selected for use on Backup AAMS.
Answer: D
NEW QUESTION 35
Which statement about the Avaya SIP Sleuth is true?
- A. It is a pre-installed application found under Contact Center Common Utilities.
- B. It is a separate downloadable application that runs on a local workstation PC.
- C. It must be downloaded and run from the AMS element manager.
- D. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).
Answer: C
NEW QUESTION 36
A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)
- A. Basic Launchpad rights
- B. Windows group security
- C. Access class
- D. Partitions
- E. Element Manager login
Answer: A,C,D
NEW QUESTION 37
Which statement about the Orchestration Designer Treatment block is true?
- A. It is used to connect the caller to voice mail.
- B. It is used to play re-assurance messages to the caller.
- C. It is used to play music to the caller.
- D. It is used to offer the caller a selection prompt.
Answer: A
NEW QUESTION 38
What are three of the Avaya Contact Center Select (ACCS) data sets that must be backed up to protect the ACCS system? (Choose three.)
- A. REGISTRY
- B. ADMIN
- C. WebLM
- D. CCMA
- E. CCT
Answer: C,D,E
NEW QUESTION 39
When working with application flows, which statement about errors In syntax and logic in Orchestration Designer is true?
- A. The errors are signaled by Orchestration Designer at the instant they occur,
- B. They appear in the problems view in Orchestration Designer.
- C. They appear in the error log view.
- D. The errors are automatically corrected.
Answer: D
NEW QUESTION 40
The administrator needs to use the IP Office Manager to change some SIP settings on the IP Office. Which two steps must be taken to make the change effective? (Choose two.)
- A. The administrator must save configuration to transfer changes to the IP Office.
- B. The administrator must execute the IP Office Manager save translations command
- C. When the IP Office Manager application Is closed, the change will be effective.
- D. The IP Office system may require a restart depending on the SIP settings changes.
Answer: A,B
NEW QUESTION 41
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The Multimedia Contact Manager
- B. The outbound campaign Management Tool
- C. The CCMA
- D. The E-mail Manager
Answer: C
NEW QUESTION 42
The information used to populate Real Time Displays may be transmitted by using which two modes? (Choose two.)
- A. Anycast
- B. Multicast
- C. Unicast
- D. Broadcast
Answer: C
NEW QUESTION 43
A call variable is useful because of which two characteristics? (Choose two.)
- A. Their values can be changed during a call session to serve as a collector for caller entered information.
- B. They can be changed from call variable to global variable during a call session.
- C. They can be assigned a range of values when they are created in the variable editor.
- D. Only call variables of type Integer can be used as wild variables.
Answer: A,C
NEW QUESTION 44
What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. The signed certificate needs in .pern format then imported into IP Office.
- B. CA server used to generate the signed certificate must be an SMGR based Private CA.
- C. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.
- D. Use CA server Public or Private to generate the signed certificate.
- E. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.
Answer: B,C,D
NEW QUESTION 45
When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)
- A. You can schedule multiple applications for backup in a single scheduling task.
- B. You can schedule on a frequency of a specific date.
- C. Regularly occurring backups create a new backup folder for the previous backup.
- D. The backup folder contains backup files for each application you select.
- E. You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.
Answer: B,D,E
NEW QUESTION 46
Which three applications are included with the IP Office admin suite Installation? (Choose three.)
- A. System Status
- B. IP Office Platform Manager
- C. Avaya Grep
- D. IP Office Manager
- E. System Monitor
Answer: A,D,E
NEW QUESTION 47
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
- A. Active Directory Domain account
- B. SIP user account
- C. Windows user account
- D. IP Office user account
Answer: A,C
NEW QUESTION 48
Which two tasks must be completed before starting the WebLM Software Appliance deployment? (Choose two.)
- A. Download the WebLM Software Appliance from PLDS-
- B. Mount the Avaya Contact Center Select (ACCS) DVD on the VMware server.
- C. Verify that the Avaya Contact Center Select (ACCS) Software Appliance has been deployed
- D. Log into the vCenter or vSphere.
Answer: B,D
NEW QUESTION 49
From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status of the IP Office connection?
- A. System Control and Monitor Utility
- B. SIP Gateway Monitor SGM client
- C. Contact Center Server Configuration, SIP, Network Settings
- D. Contact Center Multimedia
Answer: C
NEW QUESTION 50
Refer to the exhibit.
What does the Mailbox status relate to?
- A. The connection with the multimedia database is established.
- B. The connection with the web communication server is established.
- C. The connection with the multimedia system is established.
- D. The connection with the recipient mailbox is established.
Answer: D
NEW QUESTION 51
Which deployment option includes a Microsoft Windows Server Standard Edition product license key?
- A. PVI Deployment
- B. DVD Deployment
- C. Software Appliance Deployment
- D. Hardware Appliance Deployment
Answer: B
NEW QUESTION 52
Before a skillset threshold class will apply to a skillset, which action must be taken?
- A. The skillset threshold class must be created and assigned to the skillset in configuration.
- B. The skillset threshold class must be created and applied to the agents servicing the skillset.
- C. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
- D. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.
Answer: A
NEW QUESTION 53
Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)
- A. One multiplicity license
- B. One mobile agent license
- C. One voice license
- D. One multimedia license
Answer: A,C
NEW QUESTION 54
Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)
- A. Skillsets are referenced in both application flows and scripts.
- B. A skillset is group of agents whose skills are similar.
- C. Skillsets are only used for reporting purposes.
- D. A skillset is a group of activity codes used for reporting purposes.
Answer: A,D
NEW QUESTION 55
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