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NEW QUESTION 150
Collaborative leadership is particularly useful in situations where "no one is in charge", where the issues or problems are so complex that no one person or entity has either the information or the power to change.
Which of the following would facilitate the role of a collaborative leader effectively?
Place 'Yes' or 'No' next to each Role.
Answer:
Explanation:
NEW QUESTION 151
BBB has often encountered difficulties when it has introduced strategies which involve Organizational change.
BBB is about to enter a period of much change and has decided to appoint one or more change agents to help to manage this. Select ALL of the statements that apply in respect of a change agent.
- A. Worked in three similar change environments.
- B. Skilled communicator with colleagues and subordinates.
- C. Tolerant of ambiguity and uncertainity.
- D. Skilled at successfully meeting budget targets.
- E. Willingness to drive through difficult decisions.
- F. Sensitive to the impact of change on all stakeholders.
Answer: B,C,F
NEW QUESTION 152
Porter suggests that competitive advantage can be attained by organising value-adding activities in support of the generic strategies which he identified.
Place the appropriate generic strategy against each of the value-adding activities.
Answer:
Explanation:
NEW QUESTION 153
RST is a company specialising in the production of wood-based products. RST has deckled lo introduce a fully integrated Information System across all divisions in order to improve knowledge sharing throughout the business and enhance customer relationship management RST is expecting resistance to the integrated Information System from it's staff who are key to the business and would be difficult to replace Staff have a good understanding of why the new system and knowledge sharing is needed and how the system will work but many staff are not happy about the potential changes to their working conditions.
Which of the following change leadership styles, as outlined by Kotter and Schlesinger would be most appropriate for RST to adopt?
- A. Manipulation
- B. Coercion
- C. Negotiation
- D. Education
Answer: A
NEW QUESTION 154
BBB discharges small quantities of non-harmful material into the atmosphere as a by-product of its manufacturing process. BBB has been criticised by an environmental journalist who called BBB a polluter.
BBB wishes to influence opinion in its favour and has identified a number of strategic responses to achieve this objective.
Which of the following strategic responses should BBB implement?
- A. Change its manufacturing process to eliminate the by-product
- B. Employ Public Relations consultants.
- C. Lobby its National Government
- D. Do nothing.
Answer: A
NEW QUESTION 155
BBB operates a small chain of coffee shops within Country X. a mature economy in northern Europe. BBB was established 20 years ago and currently employs over 150 staff in 25 shops located in major towns and cities throughout Country X. BBB attracts a wide range of customers, who are attracted by its extensive menu of coffee products and food Customers can either consume their purchases within the shop or can take their purchases away.
Which THREE of the following external environmental changes would have the greatest impact on BBB in the next three years?
- A. A worldwide shortage of coffee beans due to climate changes, affecting availability.
- B. An increase in the average age of the population in Country X due to falling birth rates.
- C. The opening of an internationally renowned chain of coffee shops in Country X.
- D. A planned refurbishment of 80% of BBB's shops to update its image and increase shop floor space
- E. An increase in the national statutory minimum wage in Country X.
Answer: A,B,E
NEW QUESTION 156
PQ is an international airline.
In accordance with Porter's Value Chain, select "Primary" or "Support" for each of the activities listed below:
Answer:
Explanation:
NEW QUESTION 157
JJJ is a public ally quoted advertising agency. JJJ's competitive advantage is based on the expertise of its staff and its reputation in digital media advertising JJJ has robust systems to protect its intellectual property These include patents and copyrights JJJ has also restricted access for most of its staff to its most sensitive data, such as studies of its customers' profitability.
JJJ's new Managing Director, Z, is concerned that when staff leave JJJ, the company loses whatever tacit knowledge they possess. These losses also impact on JJJ's reported profits In order to remedy the losses of knowledge and the reduced profits Z wants to introduce a knowledge management strategy Which of the following steps support the introduction of a knowledge management strategy?
Select ALL that apply
- A. JJJ should convince staff of the benefits of sharing their tacit knowledge.
- B. Z should gain the support of the Board of Directors
- C. should set a target for reported profit
- D. JJJ should unfreeze current habits and standard operating procedures.
- E. JJJ needs to acquire and install appropriate hardware and software.
- F. JJJ should integrate knowledge management and management accounting
Answer: A,C
NEW QUESTION 158
AAA manufactures and sells a range of travel suitcases. One model, the 'Executive' has seen sales growth of around 3% for the last two years, following strong growth since its introduction eight years ago. This slow down in the 'Executive' sales growth is largely due to AAA's competitors offering products in direct competition with the 'Executive'. AAA has therefore had to reduce its price to match those of its major competitors. AAA has also recently upgraded the features of the 'Executive' model to include a variety of different colours and materials. It has also launched a marketing campaign to promote the benefits of the 'Executive' model against its competitors products.
Which stage of the product life cycle has the 'Executive' model of suitcases reached?
- A. Growth
- B. Maturity
- C. Decline
- D. Introduction
Answer: B
NEW QUESTION 159
According to Johnson, Scholes and Whittington, Suitability is an important consideration when evaluating potential alternative investment strategies.
Which of the following is a Suitability consideration?
- A. Staff will be resistant to change.
- B. Current markets are not saturated.
- C. There are limited raw materials available.
- D. Finances are available.
Answer: B
NEW QUESTION 160
QQQ is a family run business which manufactures and sells chocolate. QQQ employs 80 staff in its factory and shops. It operates 10 shops within a number of small towns in the northern region of Country P.
In the last four years, demand for QQQ's products has decreased, as customers in its local region are increasingly shopping in large supermarkets and out of town facilities, which are more convenient and tend to offer cheaper priced goods. The recent economic recession has hit the region hard and many local people have moved away to find work in other regions of the country. The internet has also impacted upon its business, as many customers are now making purchases of chocolate via the internet.
The Managing Director (MD) of QQQ has recently retired and the Board took the decision to make an external appointment to replace him. The new MD believes that QQQ needs to invest in new technology within its factory. This would reduce staffing levels by 15% and would reduce wastage and costs, allowing QQQ to offer more competitively priced products. He also believes that QQQ must invest in its own website. However QQQ's staff are very unhappy with these proposals. Some of the family members of the Board are concerned that this change will destroy the family tradition and reputation of QQQ that has been built up over many years.
Select the correct descriptor for each of the forces for change below.
Answer:
Explanation:
NEW QUESTION 161
LMN is a fast food manufacturer that makes 'Ready-meals'.
Place the appropriate stage of the Value Chain against each of the activities below.
Answer:
Explanation:
NEW QUESTION 162
Which of the following is an example of a value adding activity within the outbound logistics aspect of an Organization's value chain?
- A. Refunds offered to customers if they are dissatisfied with a purchase.
- B. Regular training provided to staff in customer care.
- C. Promotions and discounts offered to loyal customers.
- D. Delivery of customers' purchases directly to their homes.
Answer: D
NEW QUESTION 163
MNO has decided to widen the scope of its performance measurement by constructing and using a Balanced Scorecard. MNO has established a range of Key Performance Indicators (KPI's) for use within its Balanced Scorecard.
Place each of the Balanced Scorecard perspectives against the most relevant KPI.
Answer:
Explanation:
NEW QUESTION 164
JJJ is a frozen food delivery business in Country Q.
Competition is high and JJJ prices its delivery services very competitively. JJJ has doubled its market share to 35% in the last five years.
In order to continue to improve its competitive position in Country Q, JJJ has invested in 100 new delivery vans. These vans have been designed to increase the speed and efficiency in loading and unloading the frozen food products. JJJ has to meet tight delivery deadlines to its customers or penalties for late delivery are charged to JJJ by its customers. Drivers of the vans undertake regular training.
Which of the following would be the most appropriate critical success factor within the 'Customer' perspective of a Balanced Scorecard for JJJ?
- A. Levels of staff training
- B. Price competitiveness
- C. Punctuality
- D. Penalties for late deliveries
Answer: C
NEW QUESTION 165
NNN is a logistics firm that contracts with online retailers (clients) to deliver parcels containing customers' purchases, to customers' home addresses. NNN holds inventory of the most frequently ordered products at its warehouses.
According to industry research, most clients require the contractors to deliver the customers their purchases soon after they place their order. They are not concerned with the environmental impact of the logistics process. They require very competitive delivery prices from their contractors.
Customer research reveals that households dislike being asked to stay at home for an entire day because logistics firms are unwilling to commit themselves to a precise delivery time. This problem has led to a small number of cases of customers arriving at the warehouses of logistics firms demanding to take their purchases away with them. Most households do not consider the environmental policies or performance of the firms they buy from.
The logistics industry is very competitive and NNN wants to protect its existing contracts and to win more. It needs to focus its resources on the 'things that must go right' in order for it to succeed.
Which THREE of the following are Critical Success Factors (CSFs) for NNN?
- A. A car park and waiting room for customers at each warehouse.
- B. Warehouses in areas of lowest feasible operating cost.
- C. Business processes that deliver to households at the promised time + or - 15 minutes.
- D. A comprehensive policy on emissions and Corporate Social Responsibility (CSR).
- E. A shorter average time between receipt of an instruction from its client and delivery to the customer.
Answer: A,B,E
NEW QUESTION 166
As a qualified Management Accountant you have been asked by a non-financial manager to explain the CEO's recent comments, featured in the CEO's regular update to investors and analysts.
The CEO's update suggested the company, an established property development business, was about to pursue an exciting strategy. The strategy is to focus on conglomerate diversification, to be achieved through a number of pre-identified acquisitions, with the aim of significantly increasing shareholder value.
Which of the following statements is consistent with the concept of conglomerate diversification?
- A. A strategy involving business expansion within a company's present industry. For this company, an example would be the acquisition of another property development business.
- B. A portfolio of businesses involved in unrelated activities such as financial services, food retailing and property development, sharing nothing but a parent company.
- C. A portfolio of unrelated businesses such as financial services, food retailing and property development, all sharing identity and risk, including group logo, corporate uniforms and risk management systems.
- D. A structure involving a collection of unrelated businesses. For this company, acquisitions may include a variety of companies such as financial services and food retailing, all sharing operational relationships such as finance, sales and marketing.
Answer: B
NEW QUESTION 167
JJJ is a frozen food delivery business in Country Q. Competition is high and JJJ prices its delivery services very competitively. JJJ has doubled its market share to 35% in the last five years.
In order to continue to improve its competitive position in Country Q, JJJ has invested in 100 new delivery vans. These vans have been designed to increase the speed and efficiency in loading and unloading the frozen food products. JJJ has to meet tight delivery deadlines to its customers or penalties for late delivery are charged to JJJ by its customers. Drivers of the vans undertake regular training.
Which of the following would be the most appropriate critical success factor within the 'Customer' perspective of a Balanced Scorecard for JJJ?
- A. Levels of staff training
- B. Price competitiveness
- C. Punctuality
- D. Penalties for late deliveries
Answer: C
NEW QUESTION 168
EEE is an international airline.
Indicate which of the following activities are 'primary' or 'support' in accordance with Porter's Value Chain.
Answer:
Explanation:
NEW QUESTION 169
A Porter states that competitive advantage can be gained by following one of three generic strategies.
Place the appropriate generic strategy against each of the statements below.
Answer:
Explanation:
NEW QUESTION 170
JKL Plc manufactures and sells a range of consumer electronic products. it is organised into four strategic business units (SBU's), each responsible for a specific business segment.
Which business segment would benefit most from a Build strategy?
- A. Personal Computer
- B. Smartphone
- C. Personal Music Player
- D. Tablet
Answer: B
NEW QUESTION 171
Which of the following is NOT a key attribute of a successful stretch target?
- A. Encourages ethically responsible behaviour to achieve the stretch target.
- B. Staff must understand the reason for the stretch target set.
- C. Set at a level which motivates staff to perform at their highest level.
- D. Set at a level which is easily achievable.
Answer: D
NEW QUESTION 172
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