[Aug 02, 2022] FSL-201 PDF Recently Updated Questions Dumps to Improve Exam Score
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NEW QUESTION 64
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Service Report Templates
- B. Work Types
- C. Assets
- D. Product Templates
Answer: A,B
NEW QUESTION 65
Northern trail outfitters (N T O) wants to automatically dispatch a technician's next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.
What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?
- A. Create an apex trigger.
- B. Build a workflow rule.
- C. Enable drip feed dispatch.
- D. Configure an auto dispatch schedule job.
Answer: C
NEW QUESTION 66
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?
- A. Create a Visualforce page that will create a new Service Appointment record.
- B. Create a Quick Action that will create a new Service Appointment record.
- C. Create a Quick Action that will create a new Work Order record.
- D. Create a Visualforce page that will create a new Work Order record.
Answer: B
NEW QUESTION 67
Only authorized users are allowed access to the EBS and the Enterprise DMS.
Customers call Customer Support when they need clarification on their bills. Customer Support needs seamless access to customer billing information from the E and view generated bills from the DMS.
Which three authorization and authentication needs should an integration consultant consider while integrating the DMS and ESB with Salesforce?
should an integration consultant consider while integrating the DMS and ESB with Salesforce?
Choose 3 answers
- A. Consider options to migrate DMS and EBS into Salesforce.
- B. Identify options to maintain DMS and EBS authentication and authorization details in Salesforce.
- C. Users should be authenticated into DMS and EBS without having to enter username and password.
- D. Users should be authorized to view information specific to the customer they are servicing without a need to search for customer.
- E. Consider Enterprise security needs for access to DMS and EBS.
Answer: A,B,C
NEW QUESTION 68
Universal Containers wants to track the total associated price when servicing Work Order for customers.
Which two of the following should a Consultant recommend? Choose 2 answers
- A. Use the Einstein Pricing Configurator.
- B. Use Work Order and Work Order Line Items.
- C. Use a custom object to model the Work Order pricing.
- D. Set up Products and Price Books.
Answer: B,D
NEW QUESTION 69
Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel.
UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Service Appointments
- B. Work Orders
- C. Assets
- D. Cases
Answer: B,C
NEW QUESTION 70
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?
- A. Include a Match Fields work rule.
- B. Assign a high efficiency score.
- C. Check 'Keep These Appointments Scheduled'.
- D. Link rules to Relevance Groups.
Answer: B
NEW QUESTION 71
universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers
- A. Service appointment generation method - one service appointment per work order line item
- B. Work order generation method - one work order per asset
- C. Work order generation method - one work order line item per asset
- D. Service appointment generation method - one service appointment per work order
Answer: C,D
NEW QUESTION 72
An architect decided to use Platform Events for integrating Salesforce with an external system for a company.
Which three things should an architect consider when proposing this type of integration mechanism?
Choose 3 answers
- A. External system needs to have the same uptime in order to be able to keep up with Salesforce Platform Events.
- B. Error handling must be performed by the remote service because the event is effectively handed off to the remote system for further processing.
- C. Salesforce needs to be able to store information about the external system in order toknow which event to send out.
- D. To publish an event, the integration user in salesforce needs create permission on the event entity.
- E. To subscribe to an event, the integration user in salesforce needs read access to theevent entity.
Answer: B,D,E
NEW QUESTION 73
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'
- A. A service resource can only be a member of a single Crew.
- B. The Preferred Resource service objective is ignored for active Crew Members.
- C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- D. Capacity-based scheduling is supported for Service Crews.
Answer: A
NEW QUESTION 74
A customer support agent handles an in - bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support agent?
- A. Appointment booking
- B. Get candidates
- C. Fill-in schedule
- D. Emergency
Answer: D
NEW QUESTION 75
Northern Trail Outfitters (NTO) uses different shipping services for each of the 34 countries it serves. Services are added and removed frequently to optimize shipping times and costs. Sales Representatives serve all NTO customers globally and need to select between valid service(s) for the customer's country and request shipping estimates from that service.
Which two solutions should an architect propose?
Choose 2 answers
- A. Use Platform Events to construct and publish shipper-specific events.
- B. Use middleware to abstract the call to the specific shipping services.
- C. Store shipping services in a picklist that is dependent on a country picklist.
- D. Invoke middleware service to retrieve valid shipping methods.
Answer: B,D
NEW QUESTION 76
Northern Trail Outfitters (NTO) has an integration set up between a Salesforce org and a quoting system. NTO would like to show a notification to all sales representatives that use Salesforce anytime the quoting system will be taken down for maintenance.
Which Salesforce API should an Integration Architect use to fulfill this requirement?
- A. Tooling API
- B. Streaming API
- C. REST API
- D. Connect REST API
Answer: B
NEW QUESTION 77
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
- A. Configure signature blocks for service report templates
- B. Add service reports templates to the appropriate repair work type
- C. Generate service in the organization's default language
- D. Send a feedback survey to the customer when a service appointment is completed
Answer: A,D
NEW QUESTION 78
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?
- A. Quick Action on Opportunity to Create Work Order Line Item
- B. Quick Action on Opportunity to Create Work Order
- C. Quick Action on Work Order Line Items to Create Opportunity
- D. Quick Action on Work Order to Create Opportunity
Answer: D
NEW QUESTION 79
A company needs to be able to send data from Salesforce to a home grown system behind a corporate firewall. The data needs to be pushed only one way and doesn't need to be sent in real time. The average volume is 2 million records per day.
What should an integration architect consider when choosing the right option in building the integration between the external system and Salesforce?
- A. Due to high volume of records, number of concurrent requests can hit the limit for the REST API call to external system.
- B. Due to high volume of records, a third party integration tool is required to stage records off platform.
- C. Due to high volume of records, the external system will need to use a BULK API Rest endpoint to connect to salesforce.
- D. Due to high volume of records, salesforce will need to make a REST API call to external system.
Answer: B
NEW QUESTION 80
Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Define "cannot complete" as a pinned status for auto-dispatch services.
- B. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
- C. Define "cannot complete" as a pinned status for scheduling and optimization services.
- D. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
Answer: C,D
NEW QUESTION 81
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers
- A. Google Traffic Data
- B. Service Appointment Dependencies
- C. Resource's Travel Speed
- D. Service Appointments
- E. Resource's Home Base
Answer: A,D,E
NEW QUESTION 82
Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different How should a consultant implement this process?
- A. Create one service appointments and add two required resources
- B. Create one service appointments and schedule two resources
- C. Create two service appointments and assign two different resources
- D. Create two service appointments and set the early start to the start time of the first service appointments
Answer: C
NEW QUESTION 83
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