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Salesforce NP-Con-101 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Nonprofit Success Pack Consultant Exam (NP-Con-101)
Exam Number:NP-Con-101
Passing Score:67%
Exam Duration:105 minutes
Available Languages:English
Exam Format:Multiple-choice, Multiple-select, Scenario-based questions
Real Exam Qty:Approximately 60 scored questions + up to 5 unscored questions
Exam Price:USD 200 (plus applicable taxes); JPY 30,000
Related Certifications:Salesforce Certified Platform Administrator
Recommended Training:Salesforce Nonprofit Success Pack Documentation
Trailhead: Prepare for Salesforce Nonprofit Success Pack Consultant Exam
Exam Registration:Official Salesforce Certification Registration
Salesforce Certification Help and Scheduling
Sample Questions:Salesforce NP-Con-101 Sample Questions
Exam Way:Online proctored exam or onsite testing center
Pre Condition:Salesforce Certified Platform Administrator credential required
Official Syllabus URL:https://trailheadacademy.salesforce.com/certificate/exam-npsp-consultant---NP-Con-101

Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Analytics5%- Reporting and Insights
  • 1. Salesforce reporting for nonprofits
    • 2. Campaign tracking and engagement measurement
      Solution Design20%- Architecture Design
      • 1. Design scalable nonprofit data models
        • 2. Align solutions to nonprofit business requirements
          Domain Expertise20%- Nonprofit Solution Identification
          • 1. Trailhead, AppExchange, and Community resources
            • 2. Fundraising and donor management solutions
              • 3. Program and volunteer management solutions
                • 4. Marketing and engagement solutions
                  Implementation Strategies and Best Practices- NPSP Configuration and Setup
                  • 1. Install and configure Nonprofit Success Pack
                    • 2. Household Account Model implementation
                      - Project Delivery
                      • 1. Consulting best practices for nonprofit implementations
                        • 2. Risk identification and mitigation
                          Integration and Data Management15%- Data Handling
                          • 1. Data quality and deduplication concepts
                            • 2. Data import and migration strategies

                              Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

                              1. The VP of Development wants to track the nonprofit organization's six campaigns nested within each other: Friends of the Organization>FY19>Capital Campaign>Annual Fund>Digital Donations>Mobile.
                              What should the consultant do?

                              A) Suggest consolidating at least one of the Campaigns so that it is within the Campaign Hierarchy limit.
                              B) Create a Campaign Hierarchy with the parent Campaign record as, "Friends of the Organization"
                              C) Create a custom lookup field, "Related Campaign" on the Campaign object.
                              D) Suggest changing the order of the hierarchy.


                              2. A nonprofit wants to send messages to Contacts stored in NPSP based on their connections to the nonprofit's corporate funders.
                              Which object should be connected with Contacts in a report type to meet this requirement?

                              A) Opportunities
                              B) Affiliations
                              C) Accounts
                              D) Relationships


                              3. A nonprofit is moving from a legacy donor management system to NPSP. The nonprofit wants to retain the legacy system's 150 donation appeal source codes as historical data.
                              What should the consultant recommend?

                              A) Add each legacy source code to the Lead Source picklist and set the code when inserting Contacts and Opportunities.
                              B) Create a custom text field "Legacy Source Code" on Contact and Opportunity to store the legacy system's source codes.
                              C) Insert a Campaign for each Legacy Source code and, when importing Contacts and Opportunities, relate them to the Campaign.
                              D) Create a custom object "Legacy Source Code" and map a lookup field on Contacts and Opportunities when importing donations.


                              4. A nonprofit organization is interested in a CRM that manages its constituents and has an integrated email marketing tool with built-in scoring and engagement tracking.
                              Which solution should the consultant recommend?

                              A) NPSP and Social Studio
                              B) NPSP and Marketing Cloud
                              C) NPSP and Pardot
                              D) NPSP and Community Cloud


                              5. The system administrator at a nonprofit wants to use Advanced Mapping for regular data imports of constituent and donation data.
                              What is an important consideration of Advanced Mapping?

                              A) Checkbox fields are unavailable to map to as target fields.
                              B) The target fields can only be text, currency, number, date or address fields.
                              C) The target objects must directly relate to Accounts, Contacts, or Opportunities.
                              D) The target objects must be NPSP objects.


                              Solutions:

                              Question # 1
                              Answer: B
                              Question # 2
                              Answer: B
                              Question # 3
                              Answer: C
                              Question # 4
                              Answer: B
                              Question # 5
                              Answer: D

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