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Updated: Sep 12, 2026
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How much MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam Cost
The price of the MB2-714:Microsoft Dynamics CRM 2016 Customer Service exam has been retired by Microsoft. You can refer to Microsoft Training website.
Microsoft MB2-714 Exam Syllabus Topics:
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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx
Microsoft MB2-714 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2016 Customer Service |
| Exam Number: | MB2-714 |
| Related Certifications: | MCSA: Microsoft Dynamics CRM 2016 MCSE: Business Applications |
| Exam Format: | Multiple response, Case studies, Multiple choice |
| Certificate Validity Period: | Retired as of March 31, 2017; no active validity period |
| Exam Price: | $165 USD |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700 out of 1000 |
| Available Languages: | English |
| Exam Duration: | 120-150 |
| Recommended Training: | Microsoft Official Dynamics CRM 2016 Training Microsoft Virtual Academy |
| Exam Registration: | Pearson VUE Registration Microsoft Learning Exam Page |
| Sample Questions: | Microsoft MB2-714 Sample Questions |
| Exam Way: | Proctored at Pearson VUE test centers or online proctored exam |
| Pre Condition: | No formal prerequisites; recommended experience working with Microsoft Dynamics CRM 2016 |
| Official Syllabus URL: | https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx |
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