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Updated: Jul 31, 2026

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MB2-713 - Microsoft Dynamics CRM 2016 Sales

The MB2-713 exam is part of the CRM Core Certification. This exam measures your ability to work with Dynamics CRM 2016.

This certification exam is targeted for professional expert in Microsoft Dynamics CRM 2016 Customization and Configuration. The certification is for administrators, system engineers, and developers expert in configure and customize Dynamics CRM with one or more years of experience. This is a list of covered topics:

  • Perform sales analysis managing metrics sales and goals
  • Manage Dynamics CRM sales management components and product catalog
  • Manage and Configure Dynamics CRM settings
  • Configure collaboration with email and Office Suite integration
  • Understand the role of the product catalog and price lists
  • Manage leads, sales order process and opportunities

High level topics covered by our practice test

This Web Simulator is for Candidates Consultants who sells and implements sales modules in Microsoft Dynamics CRM 2016. Candidates are usually sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and need a working knowledge of Dynamics CRM features and functionality.

The Web Simulator will also help candidates to understand better the Dynamics CRM features and functionality using Microsoft Dynamics CRM 2016 Customization and Configuration creatina background in the business process as well as Microsoft Office.

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-713.aspx

Microsoft MB2-713日本語 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics CRM 2016 Sales
Exam Number:MB2-713
Available Languages:English
Passing Score:700/1000
Exam Format:Multiple choice, Case studies, Scenario-based questions
Exam Price:Approximately USD 165 (may vary by region)
Exam Duration:120 minutes
Certificate Validity Period:Retired (no longer available; replaced by Dynamics 365 certifications)
Real Exam Qty:40-60
Related Certifications:Microsoft Dynamics CRM 2016 Customization and Configuration
Microsoft Dynamics 365 Sales Functional Consultant
Recommended Training:Microsoft Learn Dynamics CRM resources
Exam Registration:Microsoft Certification Overview
Sample Questions:Microsoft MB2-713日本語 Sample Questions
Exam Way:Online proctored or test center (depending on Microsoft certification provider availability at time of offering)
Pre Condition:No formal prerequisites required, but familiarity with Microsoft Dynamics CRM 2016 Sales module is recommended.
Official Syllabus URL:https://learn.microsoft.com/

Microsoft MB2-713日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Sales Analytics- Sales reports
  • 1. Standard CRM reports
    • 2. Dashboards and charts
      Topic 2: Manage Dynamics CRM Sales Functionality- Configure sales settings
      • 1. Currency and product catalog setup
        • 2. Sales territories and quotas
          Topic 3: Manage Leads and Opportunities- Lead lifecycle management
          • 1. Qualify and disqualify leads
            • 2. Lead routing and assignment
              - Opportunity management
              • 1. Closing opportunities (won/lost)
                • 2. Opportunity stages and sales process flows
                  Topic 4: Product and Pricing Management- Product catalog configuration
                  • 1. Price lists and discounting
                    • 2. Product families and bundles
                      Topic 5: Sales Automation and Workflow- Business process flows
                      • 1. Stage-based sales processes
                        - Automation rules
                        • 1. Workflows and business rules

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