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Updated: Sep 13, 2026
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Microsoft MB2-710 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2016 Online Deployment |
| Exam Number: | MB2-710 |
| Real Exam Qty: | 40-60 |
| Available Languages: | English |
| Exam Format: | Scenario-based questions, Multiple choice, Case studies |
| Related Certifications: | Microsoft Dynamics CRM 2016 Customization and Configuration Microsoft Dynamics CRM 2016 Installation and Deployment |
| Exam Duration: | 120 minutes |
| Exam Price: | USD 165 (may vary by region) |
| Certificate Validity Period: | Retired (no longer active) |
| Passing Score: | 700/1000 |
| Recommended Training: | Microsoft Learn - Dynamics CRM 2016 Training Resources |
| Exam Registration: | Microsoft Certification Exam Registration |
| Sample Questions: | Microsoft MB2-710 Sample Questions |
| Exam Way: | Online proctored exam via authorized testing provider (Pearson VUE) |
| Pre Condition: | No formal prerequisites required, but experience with Microsoft Dynamics CRM 2016 and enterprise application deployment is recommended. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb2-710 |
MB2-710:Microsoft Dynamics CRM 2016 Online Deployment Certification Path
MB2-710:Microsoft Dynamics CRM 2016 Online Deployment Exam is foundation level Certification, this exam has been retired.
Topics of MB2-710:Microsoft Dynamics CRM 2016 Online Deployment Exam
Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB2-710 exam dumps will include the following topics:
1. Implement a Microsoft Dynamics CRM Online deployment (10% - 15%)
Access Microsoft Dynamics CRM Online
- Describe methods for accessing Microsoft Dynamics CRM Online; identify supported browsers; identify supported phone operating systems; describe requirements for Dynamics CRM for tablets; identify supported web browsers; identify user subscription license types; describe subscription add-ons
Plan a deployment
- Identify the storage requirements; plan security; determine the number of instances and licenses that are required; identify implications of implementing single sign-on
Import data
- Compare the methods for importing data; import data by using the Import Data Wizard; identify limitations of import processes
Customize Microsoft Dynamics CRM Online
- Create new fields; modify values for option sets; modify entity forms; create new entities and reports; modify views and dashboards
2. Configure Microsoft Dynamics CRM Online (10% - 15%)
Configure subscriptions
- Identify methods to sign-up for a subscription; identify subscription requirements; describe the subscription cancellation process; describe the methods for purchasing add-ons
Manage users
- Identify the methods to add users to Dynamics CRM Online; assign Microsoft Dynamics CRM Online licenses to users; assign security roles; enable and disable users; describe non-interactive users; mark a user as non-interactive; identify administrative roles
Synchronize user accounts
- Compare Dynamics CRM Online accounts with company accounts; describe user synchronization; identify the steps to synchronize Active Directory with Office 365; describe Active Directory Federation Services
3. Manage Microsoft Dynamics CRM Online (10% - 15%)
Administer Microsoft Dynamics CRM Online instances
- Define instances; describe the relationship between instances subscriptions, tenants, and security groups; describe instance types; set instance properties; switch an instance; reset an instance; place an instance in administrative mode; delete an instance; describe methods to copy an instance; create a copy of an instance
Describe tenant considerations
- Identify limitations on the number and type of instances per tenant; configure the region for a tenant; describe limitation and requirements for multiple tenants
Manage storage and administrative notifications
- Identify the storage limit for a subscription; describe the implications of reaching the storage limit; view resources used; identify requirements and limitations for sending administrative notifications
Describe the Microsoft Dynamics CRM Online update policy
- Identify the frequency of updates; describe the update process; determine the version of Microsoft Dynamics CRM Online; skip updates; approve updates; determine what updates are available; reschedule an update
4. Manage related services (10% - 15%)
Describe related services
- Identify related online services; integrate Microsoft Social Engagement with Microsoft Dynamics CRM Online; manage campaigns with Microsoft Dynamics Marketing
Integrate Yammer and SharePoint Online
- Describe Yammer and SharePoint Online; identify SharePoint Online integration types; describe the integration process
Integrate OneNote, Skype, Skype for Business, Office 365 Groups, and OneDrive for Business
- Compare Dynamics CRM Notes and OneNote; identify storage location for OneNote notebooks; configure OneNote integration; integrate Skype and Skype for Business; identify limitations for Skype and Skype for Business; describe Office 365 Groups; identify requirements for Office 365 Groups; integrate Office 365 Groups with Microsoft Dynamics CRM Online
5. Manage mobile device apps (10% - 15%)
Install and use mobile device apps
- Identify the mobile apps for phones and tablets; describe requirements for mobile apps; identify supported mobile device hardware and software; install mobile apps; configure security privileges; describe restrictions for working offline; create draft records
Configure entities for mobile
- Identify entity types that can be accessed from mobile apps; hide form components; enable dashboards for mobile apps
6. Implement Microsoft Dynamics CRM for Microsoft Office Outlook (10% - 15%)
Deploy Dynamics CRM for Outlook
- Identify supported operating systems; describe required software components; compare Dynamics CRM for Outlook versions; identify deployment methods; configure Dynamics CRM for Outlook; configure multiple organizations
Configure offline capabilities
- Describe offline capabilities; identify fields that can be synchronized; describe limitations for synchronized fields; configure synchronized fields
7. Manage email (10% - 15%)
Select an email processing option
- Identify email processing options; describe the advantages of each email processing option; identify limitations and requirements for each email processing option
Track and correlate email
- Compare email tracking with email correlation; describe user options for automatic tracking; describe correlation options; identify limitations of folder-level tracking; configure folder-level tracking for Exchange folders
Manage mailbox records and email
- Describe synchronization methods for incoming and outgoing email; configure the default synchronization method for users and queues; describe mailbox records; configure approval for email addresses
8. Manage server-side synchronization (10% - 15%)
Configure server-side synchronization
- Describe server-side synchronization; identify server-side synchronization features and supported configurations; set the email processing method; configure mailbox records
Set up a forwarding mailbox
- Describe mailbox forwarding; create a forward mailbox record; add email forwarding rules for users; add mailbox records to server profile; enable mailboxes; test email configuration; describe synchronization alerts; view the Performance Dashboard
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-710.aspx
Microsoft MB2-710 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Planning and Deployment Strategy | - Upgrade and migration planning - Capacity planning and sizing considerations - Deployment architecture and environments |
| Topic 2: Security and Access Management | - Business units and hierarchical security - User roles and security model - Authentication and identity management |
| Topic 3: Monitoring and Troubleshooting | - Issue resolution and support tools - System monitoring and diagnostics - Performance optimization |
| Topic 4: Customization and Integration | - Solution management and deployment - Integration with Microsoft services and external systems - Workflow and process automation |
| Topic 5: Installation and Configuration | - Service configuration and administration settings - Organization provisioning and management - Microsoft Dynamics CRM Online setup and configuration |
| Topic 6: Data Management and Migration | - Data import and export strategies - Data migration tools and processes - Data quality and duplicate detection |
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