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Updated: Sep 15, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Available Languages: | Spanish, English, Japanese, Norwegian, Romanian, Italian, Finnish, Greek, Ukrainian, Turkish, Korean, Indonesian, Russian, Malay, Thai, Dutch, Czech, Portuguese (Brazil), Arabic, Vietnamese, Polish, Hungarian, Swedish, French, Chinese (Simplified), German |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 (75 for non-native speakers) |
| Exam Format: | Multiple Choice |
| Exam Price: | $599 USD |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Passing Score: | 65% (26/40) |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Topic 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Explain the use of the guiding principles - Describe the nature, use and interaction of the guiding principles |
| Topic 3: Know the purpose and key terms of selected ITIL practices | - Describe the purpose of selected practices
|
| Topic 4: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Topic 5: Understand the key concepts of service management | - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of service relationships - Describe the key concepts of creating value with services |
| Topic 6: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Topic 7: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
EXIN ITIL Foundation (V4) Sample Questions:
Service transition contains detailed descriptions of which processes?
- A. Change management, service asset and configuration management, release and deployment management
- B. Service asset and configuration management, release and deployment management, request fulfillment
- C. Change management, capacity management, event management, service request management
- D. Service level management, service portfolio management, service asset and configuration management
Correct Answer: A 🗳️
When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?
- A. KPI reports
- B. Improvement plans
- C. Business objectives
- D. Assessment results
Correct Answer: A 🗳️
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
- A. Optimize and automate
- B. Start where you are
- C. Keep it simple and practical
- D. Collaborate and promote visibility
Correct Answer: C 🗳️
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?
- A. Wholesale customer view
- B. Retail customer view
- C. Service-based SLA view
- D. Supporting services view
Correct Answer: D 🗳️
What impact does automation have on a service desk?
- A. Less low level work and a greater ability to focus on user experience
- B. Ability to work from a single centralised location
- C. Ability to work from multiple locations, geographically dispersed
- D. Increased phone contact and a reduced ability to focus on user experience
Correct Answer: A 🗳️
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