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Updated: Sep 13, 2026
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ITIL 4 Foundation exam tests candidates on their knowledge of the key concepts, terminology, and elements of the ITIL framework. ITIL-4-Foundation exam covers topics such as service management, service value system, service value chain, and guiding principles. Candidates who pass the ITIL 4 Foundation exam demonstrate their ability to understand the ITIL framework and its application in real-world scenarios. ITIL 4 Foundation Exam certification is highly valued by employers as it demonstrates a commitment to continuous learning and professional development in the field of IT service management.
ITIL ITIL-4-Foundation Exam Overview:
| Certification Vendor: | PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert Continuing Professional Development) |
| Exam Format: | Multiple choice, Closed book, Scenario-based questions (basic level) |
| Passing Score: | 26/40 (65%) |
| Real Exam Qty: | 40 |
| Exam Price: | Varies by region (~USD 300–400 equivalent) |
| Available Languages: | French, Japanese, Chinese (Simplified), English, Portuguese, Spanish, German |
| Recommended Training: | AXELOS Accredited Training Organizations PeopleCert Official Training |
| Exam Registration: | ITIL Certification Overview PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or onsite test center (PeopleCert authorized delivery) |
| Pre Condition: | No formal prerequisites required. Basic IT familiarity recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
ITIL 4 Foundation certification exam covers a wide range of topics related to IT service management, including service value system, service management practices, key concepts, and terminology. It is a multiple-choice exam that consists of 40 questions, and the candidates are given 60 minutes to complete it. The passing score for ITIL-4-Foundation exam is 65%, and the results are available immediately after the exam.
ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Practices Overview | 15% | - Incident Management - Problem Management - Change Enablement - Service Level Management - Service Desk |
| Topic 2: Four Dimensions of Service Management | 20% | - Information and Technology - Partners and Suppliers - Organizations and People - Value Streams and Processes |
| Topic 3: ITIL Service Value System (SVS) | 15% | - Service Value Chain - Governance - Practices Overview |
| Topic 4: ITIL Guiding Principles | 25% | - Start Where You Are - Progress Iteratively with Feedback - Collaborate and Promote Visibility - Focus on Value - Keep It Simple and Practical - Optimize and Automate - Think and Work Holistically |
| Topic 5: Service Management Key Concepts | 25% | - Service Relationships and Stakeholders - Value and Value Co-creation |
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