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Updated: Sep 14, 2026
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HP HP5-H10D Exam Overview:
| Certification Vendor: | HP (Hewlett Packard Enterprise / HP Inc.) |
|---|---|
| Exam Name: | HP Delta - Selling HP PPS ServiceOne Services (HP5-H10D) |
| Exam Number: | HP5-H10D |
| Available Languages: | English |
| Recommended Training: | HPE Training and Certification Courses |
| Exam Registration: | HPE Certification & Learning Portal |
| Sample Questions: | HP HP5-H10D Sample Questions |
| Exam Way: | Typically online or authorized test center delivery (varies by region and program) |
| Official Syllabus URL: | https://certification-learning.hpe.com |
HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP PPS Portfolio Overview | - Positioning of HP PPS within enterprise and SMB markets - Overview of HP Personal Systems and Printing solutions |
| Service Positioning and Competitive Differentiation | - Competitive landscape overview - HP service differentiation in printing and PC ecosystems |
| Selling HP PPS Service Value | - Customer pain points and value-based selling approach - Solution bundling with hardware and services |
| Customer Engagement and Sales Process | - Partner and channel collaboration model - Identifying opportunities in lifecycle services |
| HP ServiceOne Services Framework | - Service lifecycle value proposition - Support, maintenance, and managed services concepts |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)
- A. Offsite HP Care Pack Service
- B. Onsite HP Care Pack Service
- C. Asset Tagging HP Care Pack Service
- D. PC Tracking and Recovery HP Care Pack Service
- E. Travel HP Care Pack Service
In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?
- A. HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact. - B. Prices can be found in HP Care Pack Central.
- C. The ServiceOne reseller can settle pricing conditions directly with the customer.
- D. The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?
- A. HP Post-Warranty Care Pack
- B. Hardware Refresh
- C. Upgrading with HP Contract
- D. Purchasing an extended warranty
Which HP Care Pack Service response is sold most often?
- A. Defective media retention
- B. Next-business-day, onsite
- C. Offsite services
- D. Onsite services
A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?
- A. HP Post-Warranty Care Pack
- B. Hardware Refresh
- C. Upgrading with HP Contract
- D. Purchasing an extended warranty
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