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Updated: Jul 21, 2026
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Genesys GCP-GC-ADM exam is a valuable certification for anyone who wants to demonstrate their expertise in contact center administration using Genesys Cloud. With this certification, professionals can validate their skills and knowledge, demonstrate their commitment to their profession, and increase their career opportunities.
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Genesys GCP-GC-ADM Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud Certified Professional - Contact Center Administration |
| Exam Number: | GCP-GC-ADM |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Real Exam Qty: | 55 |
| Passing Score: | 65% |
| Related Certifications: | Genesys Cloud CX Certified Professional (GCX-GCP) Genesys Cloud CX Certified Specialist Certifications |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based Questions |
| Exam Price: | $500 USD |
| Sample Questions: | Genesys GCP-GC-ADM Sample Questions |
| Exam Way: | Online proctored exam through Genesys certification platform. |
| Pre Condition: | No formal prerequisite exam required. Practical experience with Genesys Cloud CX administration and contact center operations is strongly recommended. |
| Official Syllabus URL: | https://beyond.genesys.com/explore/certification/cloud |
Genesys GCP-GC-ADM certification exam is a valuable certification program for contact center administrators who are looking to enhance their skills and knowledge in the Genesys Cloud platform. Genesys Cloud Certified Professional - Contact Center Administration certification provides a credible validation of their expertise and can help them advance their careers in the contact center industry.
Genesys GCP-GC-ADM certification exam is designed to test one's proficiency in managing and administering the Genesys Cloud contact center solution. GCP-GC-ADM exam is meant for professionals who want to demonstrate their knowledge and expertise in the field of contact center administration. Genesys Cloud Certified Professional - Contact Center Administration certification is recognized globally and is a testament to an individual's ability to manage a contact center using the Genesys Cloud platform.
Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Genesys Cloud Implementation | 25% | - Architect and Flows
|
| Genesys Cloud Platform Features | 50% | - Core Platform Knowledge
|
| Contact Center Administration | 25% | - User Management
|
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