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Updated: Jul 20, 2026
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Genesys GCP-GC-ADM日本語 Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud Certified Professional - Contact Center Administration |
| Exam Number: | GCP-GC-ADM |
| Real Exam Qty: | 45-60 |
| Certificate Validity Period: | 2 years |
| Passing Score: | 65%-70% |
| Exam Duration: | 90-120 |
| Exam Price: | 249-250 USD |
| Exam Format: | Multiple-choice, Multiple-answer, Scenario-based |
| Available Languages: | English, Japanese |
| Related Certifications: | GCP-GC-IMP GCP-GC-REP |
| Recommended Training: | Genesys Cloud Contact Center Administration Course |
| Exam Registration: | Genesys Beyond Certification Portal Pearson VUE Registration |
| Sample Questions: | Genesys GCP-GC-ADM日本語 Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; Genesys Cloud Certified Associate (GCA-GC) recommended plus 3-6 months hands-on experience |
| Official Syllabus URL: | https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin |
Genesys GCP-GC-ADM certification exam is a valuable credential for contact center professionals who work with Genesys Cloud. Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) certification validates the candidate's expertise in contact center administration and enhances their career prospects. GCP-GC-ADM-JPN exam measures the candidate's proficiency in various areas of contact center administration, including configuration, routing strategies, reporting and analytics, and workforce management.
The GCP-GC-ADM certification exam is an essential credential for professionals who want to advance their career in contact center administration. Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) certification not only validates the candidate's knowledge and skills but also demonstrates their commitment to continuous learning and professional development. Candidates who pass the exam receive a digital badge and a certificate that they can use to showcase their expertise to potential employers.
Genesys GCP-GC-ADM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Genesys Cloud Platform Overview & Architecture | 20% | - Platform components and services - Contact center licensing models - Security and compliance fundamentals |
| Reporting, Analytics & Quality Management | 10% | - Quality evaluation and recording - Dashboards and real-time monitoring - Standard and custom reports |
| Architect Flows & IVR | 20% | - Inbound/outbound call flows - Prompts, menus, and self-service - Data actions and integrations |
| Contact Center Configuration & Routing | 25% | - ACD processing and flow design - Queues, skills, and language routing - Wrap-up codes and after-call work |
| User, Roles, and Permissions Management | 15% | - Organizations, divisions, and sites - Agent and supervisor configuration - Role-based access control |
| Telephony, Trunks & Outbound | 10% | - Campaign and contact list setup - Outbound dialing modes - SIP trunks and phone configuration |
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